Appendix 12: Disability Action Plan

We implement initiatives to support the objectives contained within the Transport for NSW Disability Action Plan 2012-17 which outlines 150 actions to improve accessibility across the transport network for people with disability.

The aims of the Disability Action Plan are to:

  • eliminate, as far as practicable, direct and indirect discrimination in the provision of transport services to NSW residents and visitors
  • reduce transport disadvantage experienced by people with a disability
  • inform public transport planning and infrastructure development to ensure that compliance with the Disability Discrimination Act 1992 standards are met or exceeded within agreed timeframes
  • provide better customer support and information services for people with disability
  • provide leadership in the development and implementation of initiatives that contribute towards inclusive environments, in partnership with other NSW Government agencies and local councils
  • become an employer of choice for people with disability.

To achieve these aims, the Disability Action Plan has six key outcome areas:

  1. building an accessible transport network
  2. reducing transport disadvantage
  3. improving the journey experience of people with a disability
  4. enhancing customer insight and engagement of people with a disability or limited mobility
  5. supporting accessibility through partnerships
  6. increasing employment opportunities for people with disability in Transport for NSW agencies.

At Roads and Maritime, we are implementing a Diversity and Inclusion Action Plan for the agency to address outcome six. This included transitioning our offices in Ennis Rd, Wagga Wagga and Newcastle to activity-based work environments to provide better access to mobile technology and improve ergonomics to cater to differing needs. It also improved access to buildings, ensuring wheelchair accessibility in newly refurbished buildings.

We have also made progress on outcome one by improving disability access as part of the Wharf Upgrading Program and promoting Web Content Accessibility Guidelines 2.0 to ensure that web content accessible to a wider range of people with disabilities. This includes blindness and low vision, deafness and hearing loss, learning disabilities, cognitive limitations, limited movement, speech disabilities, photosensitivity and combinations of these.

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