Roads and Maritime Services is a NSW Government delivery agency within the Transport cluster. The agency was established on 1 November 2011 under amendments to the Transport Administration Act 1988.
Transport for NSW is at the centre of the Transport cluster with responsibility for setting the strategic direction and guiding an extended network of public and private service delivery agencies to provide improved transport outcomes.
Roads and Maritime provides agreed outcomes across the road and maritime networks within the context of an integrated transport strategy.
We deliver projects and programs to reliably and safely improve the movement of people and goods by various transport modes, including through the road and freight network, NSW waterways, the public transport network and active transport such as cycling and pedestrian networks.
We manage and maintain:
More than 18,000 km of State Roads including more than 4,000 km of National Land Transport Network
4,087 traffic signal sites and around 12,000 other traffic facilities, systems and corridor assets
Around 3,000 km of regional and local roads in the unincorporated area of NSW
12,847 km2 of navigable waterways and 2,137 km of coastline
More than 24,000 active moorings, including more than 200 courtesy moorings and more than 3,700 maritime aids to navigation
Enabling safe and efficient journeys throughout NSW
1 To build, manage and maintain the state road and waterway networks and assets
2 To maximise the customer benefits and service potential of our networks
3 To integrate our networks with private motorways, local roads and the broader transport system
4 To use our networks to facilitate economic and social development and growth in NSW
To be the leader in the management and delivery of safe, efficient and high quality services and infrastructure to the community and businesses of NSW
We place the customer at the centre of everything we do
We value each other and create better outcomes by working together
We deliver sustainable and innovative solutions to NSW’s transport needs
We take responsibility and communicate openly
We prioritise safety for our people and our customers
1.3 Our organisational structure
Figure 1: Roads and Maritime Services organisational structure
1.4 Roads and Maritime operations
The Roads and Maritime structure aligns our core businesses to the build, manage, maintain and enable pillars.
Roads and Maritime delivers new road and maritime infrastructure to optimise the safety, efficiency and effectiveness of our networks. This involves design, community engagement and construction work including:
- new privately-financed motorway projects and enhancements to existing motorways
- new road and maritime capital infrastructure
- enhancements to road and maritime capital infrastructure
- replacement or rebuilding of road and maritime infrastructure.
Roads and Maritime ensures the road and waterway networks are optimised for customer journeys in the most effective and relevant way including:
- delivering solutions to maximise the efficiency of the existing road and waterway networks
- providing support to ensure motorists, vehicles and vessels are safe and compliant
- delivering solutions to execute road and maritime safety policies and regulation
- delivering asset protection and ongoing network operations solutions to allow for the efficient movement of people and goods
- managing incident response, and traffic and waterways for major special events
- asset maintenance planning
- asset information collection, analysis and distribution.
Roads and Maritime plans and delivers maintenance programs for road and maritime infrastructure to optimise safety, traffic management and asset sustainability through design, stakeholder engagement, civil construction work and the delivery of maintenance services. This includes:
- routine maintenance of roads, roadsides, bridges, wharves and navigational aids
- resurfacing, resealing, rehabilitation and repair of roads
- complex and minor improvement work on roads and bridges
- management of council grant programs, including natural disaster relief.
Support, advisory and enabling services
The Enable areas of Roads and Maritime provide support to every part of the agency. These services include:
- the provision of expert technical advice across a range of environmental, planning and assessment disciplines to support projects and activities
- the provision of customer information on projects, activities and services, and responses to enquiries
- local community and stakeholder engagement activities
- financial management, information management, information technology, human resources and work health and safety support
- governance mechanisms to deliver efficient, effective and transparent outcomes
- leadership and advisory services in risk management
- working across government to implement Service NSW and other cluster‑wide initiatives.
Roads and Maritime is committed to putting customers at the centre of everything we do. This is underpinned by our Customer Charter, which articulates our commitments.
We will listen and take action
- We will use your feedback to continually improve services
- We will actively manage your matter from start to finish
- We will be contactable in ways that work for you.
We will consult and collaborate
- We will consult with you regularly on projects and matters that impact you
- We will include communities in our decision‑making processes
- We will use your insights to inform our decisions and outcomes.
We will make safety our priority
- We will work to maximise safety on our roads and waterways
- We will provide a safe environment for the community and our employees
- We will work to ensure vehicles and vessels are registered, licensed and operated safely.
We will keep you informed
- We will provide you with information to make safe and efficient travel choices
- We will minimise disruption to your travel through appropriate diversions and relevant information
- We will communicate future plans for NSW roads and waterways.
- Supporting 5.4 million motor vehicle licence holders and 512,599 boat and watercraft licence holders
- Registering 6.5 million vehicles and 225,657 recreational vessels
- Servicing almost 1.5 million E-Toll customers who record more than 135 million trips on motorways annually
- Delivering Aboriginal Driver Licensing Access programs across 37 communities, resulting in 502 learner licences and 312 provisional licences being issued
- Conducting more than 9,300 personal watercraft, 2,000 commercial vessel and 43,000 recreational vessel inspections
- Developing interactive mapping of approved routes for the transportation of agricultural commodities. Individuals, businesses and councils in regional NSW have access to a high quality digital service with real‑time updates.
Engaging the community
- Preparing more than 2,236 media releases to communicate events, updates and Roads and Maritime achievements
- Consulting on more than 4,000 projects and holding in excess of 26,927 engagement activities with local residents or community stakeholders
- Hosting 436 stakeholder or community regional events
- Partnering with 12 Aboriginal Community Controlled Health Services in regional and remote NSW to deliver 17 workshops, and providing 600 child safety seats to support the program
- Providing website access for more than 10 million customer visits.
Responding to our customers
- Servicing more than 17,500 customer enquiries, including compliments, complaints and suggestions
- Completing more than 8,500 briefings, correspondence items and parliamentary support matters
- Actioning 1,575 applications for information through the Government Information (Public Access) Act 2009
- Improving the relevance and timeliness of our customer information by publishing more than 3,000 project, stakeholder and general updates on our website
- Establishing alternative engagement platforms and providing social media updates for more than 26,700 followers.