Focus on customer needs

We will remain focused on the needs of our customers

Customer groups Regional & freight road users Sydney road users Motorway road users Maritime network users Regulated parties


  • Mix of road types
  • Major movements: freight
  • Intercity and interstate connections
  • Lower volume flows
  • Peak seasonal flows
  • Long distance travel
  • Frequent congestion
  • Strong public transport interface
  • Peak AM/PM flows
  • High population density
  • Pay for use
  • 'Premium' quality
  • Very high capacity
  • Mixed recreational and commercial uses
  • Multiple regulatory interfaces
  • Mix of national and state legislation
  • Risk-based compliance
  • Industry level playing field


  • Safety
  • Road quality
  • Equity
  • Access
  • Productivity
  • Safety
  • Reliability
  • Congestion relief
  • Growth and infrastructure pressures
  • Safety
  • Maintaining throughput
  • Journey time benefits
  • Safety
  • Access
  • Environnmental protection
  • Safety
  • Access
  • Simplicity - less red tape

Regulation, compliance, safety and asset protection


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