Strategic Priority 6: Partner to improve services

Being integrated across the transport system means improved services for customers, with more seamless journeys across travel modes


  • Work across the Transport cluster to ensure an integrated transport system
  • Reduce the costs and improve the quality of our core services
  • Everything is contestable – the delivery of all services must demonstrate value for NSW taxpayers

What we will do


What it will result in

Increase integration across the Transport cluster

Work together on realising the objectives of Future Transport; increase integration with the Transport Management Centre (TMC)

  • Increasingly seamless integration across modes

  • More efficient and responsive operational management of the road and maritime network

Establish new ways of partnering with industry on construction and maintenance

Continuously evaluate and adopt new models of delivering best value construction and maintenance services; review options for reform of network operations and service delivery in regional NSW

  • Improved quality and timeliness of construction and maintenance

  • Reduced unit costs

  • Reduce the cost of procurement

Refine our role in regulatory programs

Focus on our core role in safety and asset protection; agree responsibilities between Roads and Maritime and other regulators

  • Outcome focussed, risk‑based delivery of regulatory programs

  • Consolidation of regulatory programs and reduced overlap with other parties

Draw on industry expertise to improve back‑office functions

Evaluate options for partnering more with industry to improve services in back-office functions, including the introduction of new technology

  • Reduced processing times

  • Reduced unit costs


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