Table 8.2.6 Monthly Photo Card replacements by reason by age group

Month | Replaclement reason Total Age group
16-17 18-25 26-29 30-39 40-49 50-59 60-69 70-79 80+
2005DEC Blemish on Card 4 0 2 1 1 0 0 0 0 0
Damaged 1 0 0 0 0 0 0 1 0 0
Lost 1 0 1 0 0 0 0 0 0 0
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Personal details Changed 14 0 5 2 1 1 4 1 0 0
Stolen 1 0 1 0 0 0 0 0 0 0
Destroyed 1 0 1 0 0 0 0 0 0 0
Total 23 0 11 3 2 1 4 2 0 0
2006JAN Blemish on Card 7 0 4 1 1 0 1 0 0 0
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 1 0 1 0 0 0 0 0 0 0
Re-instate 2 0 1 0 1 0 0 0 0 0
Lost 11 0 9 0 1 0 1 0 0 0
Donor Details Changed 1 0 0 0 1 0 0 0 0 0
Personal details Changed 33 0 8 6 3 1 6 7 2 0
Stolen 5 0 4 0 0 1 0 0 0 0
Destroyed 1 0 1 0 0 0 0 0 0 0
Defaced 2 0 2 0 0 0 0 0 0 0
Total 64 0 31 7 7 2 8 7 2 0
2006FEB Blemish on Card 12 0 6 2 1 2 0 0 1 0
Damaged 1 0 0 0 1 0 0 0 0 0
Re-instate 2 0 1 1 0 0 0 0 0 0
Lost 26 0 25 0 1 0 0 0 0 0
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Donor Details Changed 1 0 0 1 0 0 0 0 0 0
Personal details Changed 41 0 22 6 3 1 2 4 1 2
Stolen 15 0 12 1 1 1 0 0 0 0
Defaced 1 0 1 0 0 0 0 0 0 0
Total 100 0 68 11 7 4 2 4 2 2
2006MAR Blemish on Card 10 0 7 0 1 1 1 0 0 0
Re-instate 4 0 2 1 1 0 0 0 0 0
Lost 48 0 38 4 1 4 1 0 0 0
Donor Details Changed 1 0 0 0 1 0 0 0 0 0
Personal details Changed 43 0 14 8 10 3 2 4 2 0
Stolen 20 0 17 1 1 0 0 0 1 0
Destroyed 1 0 1 0 0 0 0 0 0 0
Total 127 0 79 14 15 8 4 4 3 0
2006APR Blemish on Card 15 1 7 2 1 0 2 1 0 1
Damaged 1 0 1 0 0 0 0 0 0 0
Re-instate 4 0 3 0 1 0 0 0 0 0
Lost 53 0 46 3 1 3 0 0 0 0
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 37 0 18 1 4 5 4 2 2 1
Stolen 31 0 29 1 1 0 0 0 0 0
Destroyed 2 0 1 0 0 1 0 0 0 0
Defaced 1 0 0 1 0 0 0 0 0 0
Total 145 1 106 8 8 9 6 3 2 2
2006MAY Blemish on Card 12 0 8 2 0 1 1 0 0 0
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 6 0 2 1 1 0 1 0 1 0
Re-instate 2 0 1 0 1 0 0 0 0 0
Lost 75 0 64 3 6 1 1 0 0 0
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Personal details Changed 53 1 20 5 11 8 4 3 1 0
Stolen 27 0 25 0 2 0 0 0 0 0
Destroyed 1 0 1 0 0 0 0 0 0 0
Defaced 2 0 1 0 1 0 0 0 0 0
Total 180 1 124 11 22 10 7 3 2 0
2006JUN Blemish on Card 10 0 3 1 1 2 1 1 1 0
Appearance Changed 1 0 0 0 0 0 0 1 0 0
Damaged 3 1 2 0 0 0 0 0 0 0
Re-instate 2 0 1 1 0 0 0 0 0 0
Lost 88 1 77 3 4 0 2 0 0 1
Mailed But Not Received 2 0 1 0 0 0 1 0 0 0
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 43 0 17 5 6 6 3 2 2 2
Stolen 41 0 40 1 0 0 0 0 0 0
Destroyed 5 0 4 0 1 0 0 0 0 0
Defaced 2 0 2 0 0 0 0 0 0 0
Total 198 2 148 11 12 8 7 4 3 3
2006JUL Blemish on Card 11 1 8 0 1 0 0 0 1 0
Damaged 5 0 4 0 1 0 0 0 0 0
Re-instate 2 0 1 0 1 0 0 0 0 0
Lost 115 0 98 8 5 2 1 0 1 0
Personal details Changed 57 1 28 3 12 7 3 2 1 0
Stolen 51 0 42 3 2 0 1 1 1 1
Destroyed 5 0 5 0 0 0 0 0 0 0
Defaced 4 0 4 0 0 0 0 0 0 0
Total 250 2 190 14 22 9 5 3 4 1
2006AUG Blemish on Card 13 0 7 0 1 1 2 1 1 0
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 6 0 6 0 0 0 0 0 0 0
Re-instate 5 0 3 0 1 0 1 0 0 0
Lost 126 0 112 6 3 3 1 0 0 1
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Personal details Changed 57 1 21 11 10 4 3 2 1 4
Stolen 65 0 55 3 4 0 2 0 1 0
Destroyed 5 0 5 0 0 0 0 0 0 0
Defaced 5 0 5 0 0 0 0 0 0 0
Total 284 1 216 20 19 8 9 3 3 5
2006SEP Blemish on Card 9 0 4 1 3 0 1 0 0 0
Damaged 6 0 5 0 0 0 1 0 0 0
Re-instate 5 0 4 1 0 0 0 0 0 0
Lost 139 0 122 4 7 4 1 1 0 0
Mailed But Not Received 1 0 0 1 0 0 0 0 0 0
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 47 2 15 12 6 4 3 0 4 1
Stolen 62 0 51 5 2 2 1 0 1 0
Destroyed 4 0 3 0 0 0 0 0 0 1
Defaced 3 0 2 1 0 0 0 0 0 0
Total 277 2 207 25 18 10 7 1 5 2
2006OCT Blemish on Card 11 0 6 1 1 2 0 0 0 1
Damaged 4 0 3 1 0 0 0 0 0 0
Re-instate 4 0 3 1 0 0 0 0 0 0
Lost 137 1 119 6 7 1 1 2 0 0
Mailed But Not Received 2 0 1 0 0 0 0 0 1 0
Personal details Changed 64 1 23 8 13 4 6 5 2 2
Stolen 47 0 41 2 3 1 0 0 0 0
Destroyed 5 1 4 0 0 0 0 0 0 0
Defaced 6 0 6 0 0 0 0 0 0 0
Total 280 3 206 19 24 8 7 7 3 3
2006NOV Blemish on Card 10 0 4 3 1 0 0 0 1 1
Damaged 13 0 9 1 0 0 1 1 0 1
Re-instate 9 0 8 0 1 0 0 0 0 0
Lost 163 1 139 12 7 2 0 1 1 0
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Donor Details Changed 2 0 1 0 0 1 0 0 0 0
Personal details Changed 75 2 28 8 13 7 10 5 1 1
Stolen 80 1 65 6 5 1 2 0 0 0
Destroyed 10 0 8 2 0 0 0 0 0 0
Defaced 6 0 6 0 0 0 0 0 0 0
Total 369 4 269 32 27 11 13 7 3 3
2006DEC Blemish on Card 9 0 7 0 1 0 0 0 1 0
Appearance Changed 1 0 0 0 0 0 0 1 0 0
Damaged 8 0 8 0 0 0 0 0 0 0
Re-instate 13 0 9 3 1 0 0 0 0 0
Lost 236 1 208 16 6 4 0 1 0 0
Personal details Changed 36 0 17 5 5 2 4 2 1 0
Stolen 91 0 72 11 5 0 0 0 2 1
Destroyed 5 0 4 1 0 0 0 0 0 0
Defaced 10 0 9 0 0 0 0 1 0 0
Total 409 1 334 36 18 6 4 5 4 1
2007JAN Blemish on Card 4 0 1 0 2 0 0 0 1 0
Damaged 10 0 7 1 1 1 0 0 0 0
Re-instate 10 0 8 1 0 1 0 0 0 0
Lost 189 0 154 12 15 2 3 2 1 0
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Donor Details Changed 2 1 0 0 0 1 0 0 0 0
Personal details Changed 59 3 26 4 11 4 7 0 0 4
Stolen 72 1 66 2 1 0 1 1 0 0
Destroyed 18 0 14 1 1 1 1 0 0 0
Defaced 10 0 9 1 0 0 0 0 0 0
Total 375 5 286 22 31 10 12 3 2 4
2007FEB Blemish on Card 5 0 1 0 1 0 0 1 0 2
Appearance Changed 1 0 0 1 0 0 0 0 0 0
Damaged 13 0 9 4 0 0 0 0 0 0
Re-instate 10 0 9 0 0 1 0 0 0 0
Lost 188 0 155 16 7 7 2 1 0 0
Mailed But Not Received 2 0 0 1 0 0 0 0 1 0
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 61 1 24 13 8 3 3 6 1 2
Stolen 66 0 57 4 3 2 0 0 0 0
Destroyed 4 0 3 0 1 0 0 0 0 0
Defaced 10 0 10 0 0 0 0 0 0 0
Total 361 1 269 39 20 13 5 8 2 4
2007MAR Blemish on Card 8 0 3 2 0 0 1 2 0 0
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 21 0 17 1 2 1 0 0 0 0
Re-instate 11 0 8 1 2 0 0 0 0 0
Lost 233 1 197 16 14 2 0 2 0 1
Mailed But Not Received 1 0 0 0 0 0 0 0 0 1
Donor Details Changed 3 0 3 0 0 0 0 0 0 0
Personal details Changed 67 1 23 9 9 8 8 4 4 1
Stolen 96 0 81 4 5 2 2 2 0 0
Destroyed 16 0 13 1 1 1 0 0 0 0
Defaced 11 0 10 1 0 0 0 0 0 0
Total 468 2 356 35 33 14 11 10 4 3
2007APR Blemish on Card 9 0 3 1 1 2 0 1 1 0
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 12 0 12 0 0 0 0 0 0 0
Re-instate 17 0 13 2 1 0 0 0 0 1
Lost 209 0 178 12 13 2 3 0 0 1
Personal details Changed 57 1 25 6 10 5 4 2 1 3
Stolen 71 1 58 4 4 3 1 0 0 0
Destroyed 6 0 6 0 0 0 0 0 0 0
Defaced 10 0 10 0 0 0 0 0 0 0
Total 392 2 306 25 29 12 8 3 2 5
2007MAY Blemish on Card 10 1 6 0 0 1 1 0 0 1
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 24 0 20 1 0 1 0 2 0 0
Re-instate 11 0 8 1 2 0 0 0 0 0
Lost 244 2 206 16 8 4 3 4 1 0
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Personal details Changed 66 0 20 11 16 9 5 2 0 3
Stolen 98 1 84 6 5 1 0 1 0 0
Destroyed 9 0 9 0 0 0 0 0 0 0
Defaced 15 0 12 2 1 0 0 0 0 0
Total 479 4 367 37 32 16 9 9 1 4
2007JUN Blemish on Card 7 0 7 0 0 0 0 0 0 0
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 23 0 19 0 2 2 0 0 0 0
Re-instate 18 0 16 0 1 1 0 0 0 0
Lost 277 4 227 22 19 2 2 0 1 0
Personal details Changed 64 2 21 7 12 9 6 3 1 3
Stolen 105 1 86 6 3 2 3 3 1 0
Destroyed 15 0 14 1 0 0 0 0 0 0
Defaced 21 0 15 3 0 1 0 1 0 1
Total 531 7 406 39 37 17 11 7 3 4
2007JUL Blemish on Card 8 0 4 0 2 2 0 0 0 0
Damaged 29 1 20 4 4 0 0 0 0 0
Re-instate 24 0 19 2 0 2 0 0 0 1
Lost 306 1 262 21 10 7 3 1 0 1
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 72 0 31 7 8 8 5 7 3 3
Stolen 92 0 74 8 4 3 1 2 0 0
Destroyed 19 0 19 0 0 0 0 0 0 0
Defaced 20 0 15 3 1 0 1 0 0 0
Total 571 2 445 45 29 22 10 10 3 5
2007AUG Blemish on Card 5 0 0 3 1 1 0 0 0 0
Appearance Changed 3 0 3 0 0 0 0 0 0 0
Damaged 35 0 26 2 4 3 0 0 0 0
Re-instate 20 0 17 1 0 1 0 0 0 1
Lost 331 1 274 33 14 5 4 0 0 0
Personal details Changed 73 0 35 9 13 1 4 6 1 4
Stolen 121 0 107 5 5 2 0 1 0 1
Destroyed 14 0 13 1 0 0 0 0 0 0
Defaced 19 1 15 1 2 0 0 0 0 0
Total 621 2 490 55 39 13 8 7 1 6
2007SEP Blemish on Card 4 0 2 0 1 0 1 0 0 0
Appearance Changed 3 0 2 0 0 0 0 0 0 1
Damaged 26 0 23 1 1 0 1 0 0 0
Re-instate 27 0 22 1 1 2 0 0 1 0
Lost 350 4 297 22 14 6 4 2 0 1
Mailed But Not Received 3 0 0 0 1 0 1 0 0 1
Donor Details Changed 4 0 1 2 1 0 0 0 0 0
Personal details Changed 61 1 24 7 11 3 11 3 0 1
Stolen 127 1 99 12 7 4 2 0 0 2
Destroyed 18 0 16 1 1 0 0 0 0 0
Defaced 22 0 22 0 0 0 0 0 0 0
Total 645 6 508 46 38 15 20 5 1 6
2007OCT Blemish on Card 6 0 5 0 0 0 0 0 0 1
Appearance Changed 3 0 2 0 0 0 0 0 0 1
Damaged 24 0 21 1 2 0 0 0 0 0
Re-instate 32 0 20 6 3 3 0 0 0 0
Lost 348 2 287 28 20 4 5 1 0 1
Personal details Changed 90 1 36 9 17 8 11 6 1 1
Stolen 127 0 94 7 10 7 2 3 1 3
Destroyed 17 1 14 1 0 1 0 0 0 0
Defaced 17 0 12 2 2 0 1 0 0 0
Total 664 4 491 54 54 23 19 10 2 7
2007NOV Blemish on Card 8 2 3 0 2 0 0 0 0 1
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 39 0 31 2 4 1 0 1 0 0
Re-instate 33 0 24 5 1 0 0 0 0 3
Lost 400 1 333 30 24 6 2 1 1 2
Mailed But Not Received 4 0 3 0 0 1 0 0 0 0
Donor Details Changed 2 1 0 0 0 1 0 0 0 0
Personal details Changed 92 4 23 13 21 12 12 3 2 2
Stolen 106 0 84 7 5 6 3 0 0 1
Destroyed 24 0 18 2 2 1 0 1 0 0
Defaced 28 0 26 1 0 0 0 0 1 0
Total 737 8 546 60 59 28 17 6 4 9
2007DEC Blemish on Card 11 0 8 0 1 2 0 0 0 0
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 25 0 22 1 1 1 0 0 0 0
Re-instate 26 0 21 2 3 0 0 0 0 0
Lost 425 0 351 32 29 5 4 0 0 4
Donor Details Changed 3 0 2 0 0 1 0 0 0 0
Personal details Changed 60 0 29 10 8 5 7 1 0 0
Stolen 134 0 111 8 4 5 1 0 3 2
Destroyed 19 0 17 1 1 0 0 0 0 0
Defaced 13 0 11 1 1 0 0 0 0 0
Total 717 0 573 55 48 19 12 1 3 6
2008JAN Blemish on Card 12 0 6 1 4 0 1 0 0 0
Damaged 32 1 29 0 2 0 0 0 0 0
Re-instate 33 0 28 0 3 1 0 0 0 1
Lost 370 5 296 38 16 7 2 3 2 1
Mailed But Not Received 2 0 1 0 0 1 0 0 0 0
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 88 2 36 11 14 8 8 5 3 1
Stolen 101 0 82 10 2 4 1 1 0 1
Destroyed 19 0 17 2 0 0 0 0 0 0
Defaced 14 0 11 1 0 0 1 1 0 0
Total 672 8 507 63 41 21 13 10 5 4
2008FEB Blemish on Card 7 0 2 1 1 0 1 1 1 0
Appearance Changed 5 0 3 1 1 0 0 0 0 0
Damaged 40 0 29 6 2 1 1 0 0 1
Re-instate 23 0 18 1 3 1 0 0 0 0
Lost 399 0 316 42 13 14 5 3 1 5
Personal details Changed 98 0 39 12 19 7 10 5 4 2
Stolen 146 3 111 16 10 1 5 0 0 0
Destroyed 19 1 14 1 3 0 0 0 0 0
Defaced 22 0 18 2 1 1 0 0 0 0
Total 759 4 550 82 53 25 22 9 6 8
2008MAR Blemish on Card 9 1 5 0 0 1 0 0 1 1
Appearance Changed 5 0 2 2 1 0 0 0 0 0
Damaged 42 0 38 1 2 1 0 0 0 0
Re-instate 34 0 27 2 4 1 0 0 0 0
Lost 346 3 270 36 17 11 2 4 2 1
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 78 0 28 8 17 11 6 3 2 3
Stolen 134 1 101 11 6 5 4 1 2 3
Destroyed 10 0 7 2 0 1 0 0 0 0
Defaced 25 0 20 1 1 0 3 0 0 0
Total 684 5 499 63 48 31 15 8 7 8
2008APR Blemish on Card 7 0 4 1 0 0 0 2 0 0
Appearance Changed 2 0 1 0 0 1 0 0 0 0
Damaged 32 0 24 5 2 1 0 0 0 0
Re-instate 36 0 23 8 4 1 0 0 0 0
Lost 395 1 308 37 25 11 4 2 1 6
Donor Details Changed 2 0 2 0 0 0 0 0 0 0
Personal details Changed 76 2 28 9 17 6 6 6 2 0
Stolen 154 2 116 13 10 6 2 2 3 0
Destroyed 19 0 15 3 0 1 0 0 0 0
Defaced 22 0 16 4 2 0 0 0 0 0
Total 745 5 537 80 60 27 12 12 6 6
2008MAY Blemish on Card 12 0 6 0 3 0 0 2 0 1
Appearance Changed 4 0 4 0 0 0 0 0 0 0
Damaged 38 0 31 3 2 1 1 0 0 0
Re-instate 33 0 25 3 2 1 0 0 0 2
Lost 462 5 362 29 37 14 11 2 0 2
Donor Details Changed 4 0 3 1 0 0 0 0 0 0
Personal details Changed 87 0 35 15 20 7 4 3 2 1
Stolen 167 1 132 14 6 3 2 6 3 0
Destroyed 29 0 21 4 3 1 0 0 0 0
Defaced 29 0 24 2 2 0 0 0 1 0
Total 865 6 643 71 75 27 18 13 6 6
2008JUN Blemish on Card 12 1 4 3 2 1 1 0 0 0
Damaged 47 0 34 7 2 0 3 1 0 0
Re-instate 40 0 34 1 3 1 0 0 0 1
Lost 440 1 335 34 40 14 5 2 2 7
Mailed But Not Received 2 0 0 0 1 0 0 0 0 1
Donor Details Changed 4 0 3 0 0 1 0 0 0 0
Personal details Changed 99 1 48 12 11 16 6 3 1 1
Stolen 139 0 104 13 11 3 3 2 2 1
Destroyed 27 0 19 6 2 0 0 0 0 0
Defaced 21 0 16 1 2 1 0 1 0 0
Total 831 3 597 77 74 37 18 9 5 11
2008JUL Blemish on Card 16 0 7 0 5 0 1 1 1 1
Appearance Changed 3 1 1 0 1 0 0 0 0 0
Damaged 48 0 40 3 4 1 0 0 0 0
Re-instate 59 0 36 9 7 2 1 1 0 3
Lost 513 6 399 46 37 13 4 2 3 3
Mailed But Not Received 2 0 2 0 0 0 0 0 0 0
Personal details Changed 106 4 45 11 26 9 3 4 3 1
Stolen 144 0 117 13 11 0 2 0 0 1
Destroyed 32 0 25 4 2 1 0 0 0 0
Defaced 37 0 32 2 2 1 0 0 0 0
Total 960 11 704 88 95 27 11 8 7 9
2008AUG Blemish on Card 11 1 5 2 3 0 0 0 0 0
Appearance Changed 5 0 3 0 1 0 1 0 0 0
Damaged 53 1 38 7 4 2 1 0 0 0
Re-instate 57 0 42 3 8 2 0 0 1 1
Lost 539 5 421 56 34 13 6 1 0 3
Mailed But Not Received 2 0 0 0 1 0 0 1 0 0
Donor Details Changed 6 0 2 1 0 0 1 0 2 0
Personal details Changed 115 1 42 26 18 9 10 1 7 1
Stolen 179 1 137 14 12 5 3 2 3 2
Destroyed 35 0 32 2 1 0 0 0 0 0
Defaced 31 1 23 4 1 1 1 0 0 0
Total 1,033 10 745 115 83 32 23 5 13 7
2008SEP Blemish on Card 9 1 4 0 2 0 0 0 1 1
Appearance Changed 2 0 1 0 0 1 0 0 0 0
Damaged 49 0 36 6 5 2 0 0 0 0
Re-instate 46 0 39 4 3 0 0 0 0 0
Lost 498 5 387 47 36 6 7 4 3 3
Mailed But Not Received 1 0 0 0 0 0 1 0 0 0
Donor Details Changed 3 0 1 1 1 0 0 0 0 0
Personal details Changed 110 0 39 16 22 15 11 5 2 0
Stolen 145 1 114 11 15 0 2 2 0 0
Destroyed 27 0 24 0 3 0 0 0 0 0
Defaced 27 0 22 1 1 0 2 0 0 1
Total 917 7 667 86 88 24 23 11 6 5
2008OCT Blemish on Card 6 0 2 1 1 1 1 0 0 0
Appearance Changed 6 0 4 0 2 0 0 0 0 0
Damaged 68 0 58 5 2 2 1 0 0 0
Re-instate 73 1 58 11 2 0 1 0 0 0
Lost 561 7 441 57 31 8 5 8 0 4
Mailed But Not Received 1 0 0 0 0 1 0 0 0 0
Donor Details Changed 2 0 1 0 0 1 0 0 0 0
Personal details Changed 123 0 48 14 23 14 10 4 5 5
Stolen 161 1 122 19 10 4 2 0 3 0
Destroyed 38 0 29 1 6 1 1 0 0 0
Defaced 33 1 23 5 3 0 1 0 0 0
Total 1,072 10 786 113 80 32 22 12 8 9
2008NOV Blemish on Card 15 0 6 2 3 0 1 0 1 2
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 56 0 44 3 5 2 0 2 0 0
Re-instate 60 0 43 5 7 5 0 0 0 0
Lost 513 4 396 54 30 10 5 3 2 9
Mailed But Not Received 3 0 0 2 1 0 0 0 0 0
Donor Details Changed 1 0 0 0 0 0 0 1 0 0
Personal details Changed 112 4 57 18 18 6 1 4 2 2
Stolen 172 3 123 13 13 6 7 3 3 1
Destroyed 23 0 15 6 2 0 0 0 0 0
Defaced 24 0 21 2 1 0 0 0 0 0
Total 980 11 706 105 80 29 14 13 8 14
2008DEC Blemish on Card 16 1 9 1 2 0 2 1 0 0
Appearance Changed 3 0 2 0 0 0 1 0 0 0
Damaged 78 0 58 8 8 1 1 1 1 0
Re-instate 77 1 68 5 1 2 0 0 0 0
Lost 665 5 526 56 43 13 14 1 3 4
Mailed But Not Received 2 0 1 0 0 0 0 0 0 1
Personal details Changed 115 1 57 14 16 9 8 3 5 2
Stolen 206 3 153 17 19 3 6 1 2 2
Destroyed 32 0 28 2 2 0 0 0 0 0
Defaced 38 1 32 2 2 1 0 0 0 0
Total 1,232 12 934 105 93 29 32 7 11 9
2009JAN Blemish on Card 23 2 11 2 4 0 0 1 3 0
Appearance Changed 5 0 3 1 0 0 0 1 0 0
Damaged 52 0 35 4 6 3 1 3 0 0
Re-instate 55 0 40 10 3 1 0 0 0 1
Lost 474 3 351 52 39 15 3 5 4 2
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Personal details Changed 126 6 46 21 29 8 5 7 1 3
Stolen 153 2 109 19 12 2 2 3 2 2
Destroyed 28 0 24 0 1 1 1 1 0 0
Defaced 34 1 28 3 1 1 0 0 0 0
Total 951 14 648 112 95 31 12 21 10 8
2009FEB Blemish on Card 17 0 8 0 1 0 3 1 3 1
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 71 0 48 9 8 3 2 0 1 0
Re-instate 78 0 58 7 9 2 0 0 0 2
Lost 508 5 364 68 40 18 6 2 2 3
Mailed But Not Received 1 0 0 1 0 0 0 0 0 0
Donor Details Changed 1 0 0 0 0 1 0 0 0 0
Personal details Changed 138 1 56 21 31 16 7 3 3 0
Stolen 151 1 109 14 14 3 3 4 2 1
Destroyed 30 0 23 3 2 0 1 0 1 0
Defaced 33 0 30 0 2 0 0 1 0 0
Total 1,029 7 697 123 107 43 22 11 12 7
2009MAR Blemish on Card 20 0 7 4 6 0 0 0 3 0
Appearance Changed 5 0 4 1 0 0 0 0 0 0
Damaged 83 0 51 12 13 3 1 0 3 0
Re-instate 77 1 62 8 6 0 0 0 0 0
Lost 594 8 447 49 49 18 10 8 2 3
Mailed But Not Received 3 0 2 1 0 0 0 0 0 0
Donor Details Changed 4 0 2 1 0 0 0 0 0 1
Personal details Changed 138 4 54 22 27 13 8 4 4 2
Stolen 210 4 150 19 15 9 2 6 2 3
Destroyed 27 0 22 2 3 0 0 0 0 0
Defaced 36 0 27 4 3 1 1 0 0 0
Total 1,197 17 828 123 122 44 22 18 14 9
2009APR Blemish on Card 14 0 6 5 0 1 0 0 2 0
Appearance Changed 3 0 2 0 0 1 0 0 0 0
Damaged 57 0 41 11 2 1 0 1 1 0
Re-instate 67 0 51 11 3 1 1 0 0 0
Lost 538 5 408 56 36 14 7 3 3 6
Mailed But Not Received 4 0 1 1 0 1 0 1 0 0
Donor Details Changed 3 0 2 0 0 0 0 1 0 0
Personal details Changed 121 2 39 21 27 15 7 7 3 0
Stolen 184 1 132 18 13 5 6 4 1 4
Destroyed 24 0 16 3 4 1 0 0 0 0
Defaced 46 1 35 5 4 1 0 0 0 0
Total 1,061 9 733 131 89 41 21 17 10 10
2009MAY Blemish on Card 24 0 6 8 4 0 2 0 2 2
Appearance Changed 3 0 2 1 0 0 0 0 0 0
Damaged 76 1 53 9 7 4 1 0 0 1
Re-instate 93 1 75 8 7 2 0 0 0 0
Lost 602 2 447 72 42 19 12 4 1 3
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Donor Details Changed 1 0 0 1 0 0 0 0 0 0
Personal details Changed 136 1 52 21 28 9 8 10 6 1
Stolen 164 0 108 18 15 7 6 5 3 2
Destroyed 37 1 29 4 3 0 0 0 0 0
Defaced 39 0 29 7 2 0 0 0 1 0
Total 1,176 6 802 149 108 41 29 19 13 9
2009JUN Blemish on Card 16 0 8 3 2 1 0 1 0 1
Appearance Changed 5 0 4 1 0 0 0 0 0 0
Damaged 70 0 50 9 6 1 3 1 0 0
Re-instate 100 0 74 15 9 2 0 0 0 0
Lost 567 6 416 62 45 19 6 5 1 7
Mailed But Not Received 2 0 0 1 1 0 0 0 0 0
Personal details Changed 144 1 49 20 33 16 11 5 6 3
Stolen 169 2 124 21 14 4 2 0 1 1
Destroyed 37 1 28 5 2 1 0 0 0 0
Defaced 37 0 30 4 0 2 1 0 0 0
Total 1,147 10 783 141 112 46 23 12 8 12
2009JUL Blemish on Card 19 0 7 2 3 2 1 2 1 1
Appearance Changed 4 0 4 0 0 0 0 0 0 0
Damaged 51 0 41 4 5 1 0 0 0 0
Re-instate 104 0 75 19 7 2 0 0 0 1
Lost 721 1 562 66 58 11 6 9 4 4
Mailed But Not Received 1 1 0 0 0 0 0 0 0 0
Donor Details Changed 1 0 0 1 0 0 0 0 0 0
Personal details Changed 127 2 43 21 32 9 8 5 3 4
Stolen 198 3 149 20 10 8 5 1 1 1
Destroyed 39 0 34 1 2 1 1 0 0 0
Defaced 53 0 41 5 4 2 0 1 0 0
Total 1,318 7 956 139 121 36 21 18 9 11
2009AUG Blemish on Card 20 0 8 3 4 2 2 0 1 0
Appearance Changed 6 0 6 0 0 0 0 0 0 0
Damaged 73 0 58 3 5 5 2 0 0 0
Re-instate 106 0 73 19 13 1 0 0 0 0
Lost 656 2 490 66 55 21 11 4 2 5
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Donor Details Changed 3 0 2 1 0 0 0 0 0 0
Personal details Changed 143 1 59 24 29 17 7 4 2 0
Stolen 189 0 144 16 17 6 1 2 1 2
Destroyed 45 1 35 2 6 0 1 0 0 0
Defaced 39 0 31 4 2 1 0 1 0 0
Total 1,281 4 907 138 131 53 24 11 6 7
2009SEP Blemish on Card 6 0 3 1 0 0 1 1 0 0
Appearance Changed 7 0 5 0 0 0 1 1 0 0
Damaged 90 0 59 11 10 2 3 2 2 1
Re-instate 105 0 72 18 9 3 1 1 0 1
Lost 631 2 474 71 47 18 9 5 3 2
Mailed But Not Received 2 0 2 0 0 0 0 0 0 0
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 152 3 58 22 32 11 13 8 1 4
Stolen 177 0 138 10 13 6 3 2 4 1
Destroyed 53 0 43 7 2 1 0 0 0 0
Defaced 42 0 28 7 5 2 0 0 0 0
Total 1,266 5 883 147 118 43 31 20 10 9
2009OCT Blemish on Card 8 0 5 0 0 0 1 1 1 0
Appearance Changed 3 0 1 1 1 0 0 0 0 0
Damaged 82 0 50 12 14 3 1 2 0 0
Re-instate 126 0 96 19 8 1 1 0 0 1
Lost 712 6 519 86 61 14 10 8 6 2
Mailed But Not Received 1 0 0 0 1 0 0 0 0 0
Donor Details Changed 3 0 2 0 1 0 0 0 0 0
Personal details Changed 144 6 47 30 28 10 11 5 4 3
Stolen 205 4 147 17 20 8 2 5 2 0
Destroyed 37 0 26 5 4 0 1 1 0 0
Defaced 40 0 29 4 4 3 0 0 0 0
Total 1,361 16 922 174 142 39 27 22 13 6
2009NOV Blemish on Card 10 0 7 0 2 1 0 0 0 0
Appearance Changed 5 0 4 0 0 0 0 1 0 0
Damaged 79 1 52 10 6 5 2 1 2 0
Re-instate 99 0 72 17 7 1 0 0 0 2
Lost 601 9 443 65 44 23 8 3 3 3
Mailed But Not Received 2 0 1 0 0 0 0 0 0 1
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 140 1 61 16 23 11 13 9 5 1
Stolen 177 1 138 7 19 3 3 3 2 1
Destroyed 32 0 21 4 4 2 0 0 0 1
Defaced 42 0 30 5 5 0 2 0 0 0
Total 1,188 12 830 124 110 46 28 17 12 9
2009DEC Blemish on Card 11 0 6 1 1 1 1 0 1 0
Appearance Changed 4 0 2 0 1 0 1 0 0 0
Damaged 62 0 40 8 5 5 1 1 1 1
Re-instate 142 0 111 20 8 0 0 0 3 0
Lost 753 2 549 78 74 24 14 6 2 4
Mailed But Not Received 4 0 4 0 0 0 0 0 0 0
Personal details Changed 115 2 48 14 19 7 12 4 4 5
Stolen 222 0 161 25 21 4 2 5 2 2
Destroyed 45 0 32 8 3 1 0 1 0 0
Defaced 45 0 35 5 4 0 0 1 0 0
Total 1,403 4 988 159 136 42 31 18 13 12
2010JAN Blemish on Card 13 0 8 1 1 1 0 0 1 1
Appearance Changed 4 0 1 1 1 0 1 0 0 0
Damaged 82 0 54 10 13 1 2 2 0 0
Re-instate 110 0 84 13 9 2 0 0 0 2
Lost 590 5 413 74 42 27 12 4 8 5
Mailed But Not Received 3 0 3 0 0 0 0 0 0 0
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 146 1 46 24 32 17 10 8 5 3
Stolen 177 0 116 24 21 6 3 4 2 1
Destroyed 30 0 19 5 3 2 0 0 1 0
Defaced 34 0 24 3 4 2 0 0 0 1
Total 1,190 6 769 155 126 58 28 18 17 13
2010FEB Blemish on Card 15 0 5 3 0 5 2 0 0 0
Appearance Changed 2 0 2 0 0 0 0 0 0 0
Damaged 72 0 41 15 10 3 2 0 1 0
Re-instate 145 0 105 21 13 4 0 0 0 2
Lost 671 3 474 82 67 22 7 12 1 3
Mailed But Not Received 4 0 0 0 1 0 0 0 2 1
Donor Details Changed 2 0 0 0 0 1 1 0 0 0
Personal details Changed 139 1 58 18 23 8 14 9 2 6
Stolen 209 2 151 26 9 5 5 4 2 5
Destroyed 48 1 29 7 10 0 1 0 0 0
Defaced 36 0 29 2 2 1 1 1 0 0
Total 1,343 7 894 174 135 49 33 26 8 17
2010MAR Blemish on Card 6 0 3 2 0 1 0 0 0 0
Appearance Changed 5 0 5 0 0 0 0 0 0 0
Damaged 79 0 47 15 13 1 2 1 0 0
Re-instate 142 0 109 20 8 3 1 0 0 1
Lost 694 7 479 92 54 35 8 8 6 5
Mailed But Not Received 2 0 1 0 0 0 0 0 0 1
Donor Details Changed 4 0 3 0 1 0 0 0 0 0
Personal details Changed 169 0 59 33 46 12 6 6 4 3
Stolen 215 1 158 24 21 1 4 0 1 5
Destroyed 32 0 21 7 2 2 0 0 0 0
Defaced 45 1 26 6 5 5 1 0 0 1
Total 1,393 9 911 199 150 60 22 15 11 16
2010APR Blemish on Card 6 0 3 1 1 0 0 0 0 1
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 62 0 38 12 8 2 1 1 0 0
Re-instate 133 0 91 28 12 0 2 0 0 0
Lost 685 5 490 80 56 25 14 8 2 5
Mailed But Not Received 1 0 0 0 0 0 0 0 1 0
Donor Details Changed 3 0 0 0 1 1 0 1 0 0
Personal details Changed 182 5 55 35 39 19 12 8 5 4
Stolen 186 1 129 13 21 8 3 5 3 3
Destroyed 34 0 29 1 3 1 0 0 0 0
Defaced 33 0 23 5 5 0 0 0 0 0
Total 1,326 11 859 175 146 56 32 23 11 13
2010MAY Blemish on Card 16 2 5 1 0 0 1 4 2 1
Appearance Changed 6 0 6 0 0 0 0 0 0 0
Damaged 84 0 55 16 7 4 2 0 0 0
Re-instate 140 1 105 20 9 4 0 1 0 0
Lost 648 5 450 71 63 18 13 11 10 7
Mailed But Not Received 1 0 0 0 1 0 0 0 0 0
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 181 0 55 28 40 20 14 11 8 5
Stolen 192 0 124 27 26 2 5 3 3 2
Destroyed 23 1 15 4 2 1 0 0 0 0
Defaced 23 0 17 3 3 0 0 0 0 0
Total 1,315 9 833 170 151 49 35 30 23 15
2010JUN Blemish on Card 8 1 6 0 0 0 1 0 0 0
Appearance Changed 7 0 1 1 2 1 0 0 1 1
Damaged 93 1 67 3 16 3 1 2 0 0
Re-instate 164 0 125 20 13 2 2 0 1 1
Lost 675 8 480 79 59 24 12 8 3 2
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Donor Details Changed 3 0 0 0 0 1 0 0 0 2
Personal details Changed 183 4 66 30 29 17 8 15 9 5
Stolen 185 1 129 21 15 10 2 2 4 1
Destroyed 33 0 24 2 4 2 1 0 0 0
Defaced 28 0 19 5 1 1 2 0 0 0
Total 1,380 15 918 161 139 61 29 27 18 12
2010JUL Blemish on Card 19 0 5 3 4 1 2 0 3 1
Appearance Changed 1 0 1 0 0 0 0 0 0 0
Damaged 112 1 76 13 12 5 1 1 1 2
Re-instate 171 0 127 24 13 4 1 0 0 2
Lost 811 7 545 99 81 32 13 13 9 12
Mailed But Not Received 2 0 1 0 0 1 0 0 0 0
Donor Details Changed 1 0 0 0 1 0 0 0 0 0
Personal details Changed 198 3 61 42 35 22 15 10 3 7
Stolen 222 2 153 21 27 9 4 5 1 0
Destroyed 37 0 27 4 4 0 1 1 0 0
Defaced 45 0 34 8 0 2 0 1 0 0
Total 1,619 13 1,030 214 177 76 37 31 17 24
2010AUG Blemish on Card 13 0 6 1 1 0 3 1 0 1
Appearance Changed 7 0 4 1 2 0 0 0 0 0
Damaged 105 0 64 19 9 5 4 3 1 0
Re-instate 152 1 113 17 13 6 0 0 1 1
Lost 801 4 541 107 79 33 20 5 4 8
Mailed But Not Received 5 0 3 0 0 0 0 0 2 0
Donor Details Changed 3 0 3 0 0 0 0 0 0 0
Personal details Changed 151 2 48 27 34 17 8 7 5 3
Stolen 211 3 138 26 18 10 7 3 2 4
Destroyed 25 0 15 6 3 1 0 0 0 0
Defaced 25 0 13 5 3 3 1 0 0 0
Total 1,498 10 948 209 162 75 43 19 15 17
2010SEP Blemish on Card 10 1 2 1 2 0 1 1 2 0
Appearance Changed 5 0 5 0 0 0 0 0 0 0
Damaged 102 0 59 16 15 3 4 3 1 1
Re-instate 170 1 120 26 14 7 0 1 0 1
Lost 812 4 547 89 91 33 20 12 9 7
Mailed But Not Received 3 0 2 0 0 0 0 0 0 1
Donor Details Changed 1 1 0 0 0 0 0 0 0 0
Personal details Changed 173 0 65 35 35 15 9 5 5 4
Stolen 198 1 147 23 13 5 2 3 3 1
Destroyed 39 1 28 4 6 0 0 0 0 0
Defaced 40 0 23 7 7 1 2 0 0 0
Total 1,553 9 998 201 183 64 38 25 20 15
2010OCT Blemish on Card 10 1 5 0 1 1 1 0 1 0
Appearance Changed 9 0 3 1 0 0 0 3 2 0
Damaged 73 0 43 10 9 4 3 0 3 1
Re-instate 174 0 135 16 18 4 0 0 0 1
Lost 729 5 510 85 72 23 14 6 5 9
Donor Details Changed 3 0 1 0 0 1 0 0 1 0
Personal details Changed 158 2 58 18 38 21 6 8 3 4
Stolen 161 1 102 22 22 7 3 1 2 1
Destroyed 34 0 21 2 7 3 0 1 0 0
Defaced 33 0 24 4 4 1 0 0 0 0
Total 1,384 9 902 158 171 65 27 19 17 16
2010NOV Blemish on Card 8 0 4 0 2 1 0 1 0 0
Appearance Changed 5 0 3 0 2 0 0 0 0 0
Damaged 91 0 43 21 17 7 0 1 2 0
Re-instate 157 0 107 22 14 7 5 0 1 1
Lost 756 5 499 84 91 36 12 11 8 10
Donor Details Changed 1 0 0 0 0 0 0 1 0 0
Personal details Changed 212 5 72 21 44 23 15 13 12 7
Stolen 193 1 130 20 21 8 4 5 3 1
Destroyed 39 0 27 8 0 3 0 0 0 1
Defaced 31 0 23 3 2 2 1 0 0 0
Total 1,493 11 908 179 193 87 37 32 26 20
2010DEC Blemish on Card 6 0 2 1 1 0 2 0 0 0
Appearance Changed 5 0 4 0 1 0 0 0 0 0
Damaged 109 0 65 14 19 9 1 0 1 0
Re-instate 161 0 116 18 17 3 2 0 3 2
Lost 869 5 596 109 90 32 12 11 10 4
Mailed But Not Received 1 0 0 0 0 0 0 0 0 1
Donor Details Changed 3 0 1 1 0 1 0 0 0 0
Personal details Changed 155 1 43 33 28 23 11 11 4 1
Stolen 218 1 141 27 28 4 4 6 3 4
Destroyed 31 0 22 6 1 0 2 0 0 0
Defaced 30 0 20 4 2 2 2 0 0 0
Total 1,588 7 1,010 213 187 74 36 28 21 12
2011JAN Blemish on Card 7 0 3 1 0 0 0 1 1 1
Appearance Changed 7 0 7 0 0 0 0 0 0 0
Damaged 67 0 42 14 5 4 0 2 0 0
Re-instate 121 0 81 15 16 5 0 3 1 0
Lost 701 5 467 103 62 19 14 10 6 15
Mailed But Not Received 3 0 1 0 0 0 0 1 0 1
Personal details Changed 172 2 60 26 38 23 13 2 4 4
Stolen 208 2 127 28 24 8 12 2 3 2
Destroyed 24 0 17 2 1 3 0 1 0 0
Defaced 20 0 11 3 5 0 0 1 0 0
Total 1,330 9 816 192 151 62 39 23 15 23
2011FEB Blemish on Card 7 0 3 0 1 1 0 0 1 1
Appearance Changed 8 0 6 1 0 1 0 0 0 0
Damaged 80 0 43 11 18 4 1 2 0 1
Re-instate 148 0 90 30 24 4 0 0 0 0
Lost 757 14 471 93 91 40 16 11 12 9
Mailed But Not Received 3 0 1 0 1 0 0 0 1 0
Personal details Changed 171 5 60 31 27 17 15 8 5 3
Stolen 209 2 128 25 26 13 7 3 3 2
Destroyed 27 1 15 5 4 1 0 0 0 1
Defaced 21 0 12 2 5 0 2 0 0 0
Total 1,431 22 829 198 197 81 41 24 22 17
2011MAR Blemish on Card 8 0 3 0 0 0 1 0 1 3
Appearance Changed 3 0 3 0 0 0 0 0 0 0
Damaged 81 2 45 11 17 4 1 0 1 0
Re-instate 147 0 96 21 19 5 2 0 2 2
Lost 844 2 545 101 107 38 20 10 13 8
Mailed But Not Received 3 0 1 1 1 0 0 0 0 0
Donor Details Changed 7 0 2 1 0 3 0 0 1 0
Personal details Changed 192 1 61 16 47 22 14 17 7 7
Stolen 201 4 115 35 25 6 3 8 1 4
Destroyed 30 0 21 4 2 2 0 1 0 0
Defaced 29 0 10 9 7 2 1 0 0 0
Total 1,545 9 902 199 225 82 42 36 26 24
2011APR Blemish on Card 6 0 2 1 2 0 0 0 0 1
Appearance Changed 7 0 6 0 1 0 0 0 0 0
Damaged 92 0 64 10 7 5 1 2 2 1
Re-instate 152 0 108 16 18 6 3 0 0 1
Lost 699 5 489 75 72 26 11 11 3 7
Mailed But Not Received 3 0 2 0 0 0 0 0 1 0
Donor Details Changed 2 0 1 1 0 0 0 0 0 0
Personal details Changed 123 1 39 22 26 15 7 6 5 2
Stolen 166 0 102 16 27 13 1 4 1 2
Destroyed 30 1 18 7 2 0 2 0 0 0
Defaced 35 0 25 7 2 1 0 0 0 0
Total 1,315 7 856 155 157 66 25 23 12 14
2011MAY Blemish on Card 7 0 3 1 1 0 2 0 0 0
Appearance Changed 2 0 2 0 0 0 0 0 0 0
Damaged 99 0 55 15 16 8 3 1 0 1
Re-instate 139 0 98 19 13 5 1 0 2 1
Lost 778 5 508 100 97 29 17 7 11 4
Mailed But Not Received 4 0 2 0 0 0 0 0 1 1
Donor Details Changed 2 0 1 0 1 0 0 0 0 0
Personal details Changed 164 3 40 32 34 27 10 9 5 4
Stolen 204 1 126 21 29 12 5 5 1 4
Destroyed 14 0 10 2 0 1 0 0 0 1
Defaced 35 0 20 6 8 1 0 0 0 0
Total 1,448 9 865 196 199 83 38 22 20 16
2011JUN Blemish on Card 11 0 5 1 1 0 3 1 0 0
Appearance Changed 3 0 2 0 1 0 0 0 0 0
Damaged 96 0 55 14 20 2 2 1 0 2
Re-instate 137 0 78 22 22 10 2 0 2 1
Lost 816 8 544 101 76 35 24 10 9 9
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Personal details Changed 156 0 56 29 28 17 11 4 4 7
Stolen 206 0 123 27 18 12 7 9 7 3
Destroyed 27 0 22 2 1 1 1 0 0 0
Defaced 32 0 23 5 3 1 0 0 0 0
Total 1,485 8 909 201 170 78 50 25 22 22
2011JUL Blemish on Card 7 1 3 1 0 0 0 0 2 0
Appearance Changed 2 0 1 0 0 0 1 0 0 0
Damaged 105 1 55 19 17 6 3 1 0 3
Re-instate 153 0 110 19 17 4 2 0 0 1
Lost 881 7 564 111 92 51 18 15 14 9
Mailed But Not Received 2 0 1 0 1 0 0 0 0 0
Donor Details Changed 2 0 1 0 0 0 1 0 0 0
Personal details Changed 150 3 39 28 29 15 15 6 9 6
Stolen 199 1 120 24 28 8 11 2 2 3
Destroyed 25 0 17 6 1 1 0 0 0 0
Defaced 41 0 31 3 5 0 0 2 0 0
Total 1,567 13 942 211 190 85 51 26 27 22
2011AUG Blemish on Card 13 1 5 2 2 1 2 0 0 0
Appearance Changed 7 0 1 1 1 2 0 0 2 0
Damaged 101 0 58 9 21 7 2 4 0 0
Re-instate 125 1 79 15 18 7 1 2 0 2
Lost 915 8 578 128 96 45 17 14 15 14
Mailed But Not Received 2 0 1 1 0 0 0 0 0 0
Donor Details Changed 4 0 0 1 2 0 1 0 0 0
Personal details Changed 181 1 59 33 33 21 9 10 9 6
Stolen 194 0 113 27 29 15 4 4 0 2
Destroyed 27 0 14 7 2 4 0 0 0 0
Defaced 19 0 10 4 5 0 0 0 0 0
Total 1,588 11 918 228 209 102 36 34 26 24
2011SEP Blemish on Card 8 0 2 1 2 3 0 0 0 0
Appearance Changed 4 0 3 0 0 0 0 0 0 1
Damaged 110 0 63 25 14 5 1 1 0 1
Re-instate 137 0 91 18 21 1 2 2 2 0
Lost 932 4 604 117 103 43 27 9 13 12
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Donor Details Changed 1 0 0 0 1 0 0 0 0 0
Personal details Changed 182 2 48 33 42 27 5 12 9 4
Stolen 210 4 125 24 35 5 6 4 5 2
Destroyed 32 0 21 4 4 0 1 1 0 1
Defaced 32 0 24 2 4 2 0 0 0 0
Total 1,649 10 982 224 226 86 42 29 29 21
2011OCT Blemish on Card 7 1 1 3 1 0 0 0 0 1
Appearance Changed 3 0 0 0 1 0 1 0 1 0
Damaged 113 0 62 19 17 8 3 1 1 2
Re-instate 120 1 83 19 11 3 0 0 1 2
Lost 811 11 516 86 93 44 26 12 15 8
Mailed But Not Received 3 0 2 0 0 1 0 0 0 0
Donor Details Changed 3 0 3 0 0 0 0 0 0 0
Personal details Changed 166 1 42 29 30 26 23 7 4 4
Stolen 178 1 108 19 25 6 9 4 3 3
Destroyed 18 0 12 2 2 1 0 0 0 1
Defaced 22 0 14 5 2 0 0 0 1 0
Total 1,444 15 843 182 182 89 62 24 26 21
2011NOV Blemish on Card 9 0 4 1 0 1 1 0 1 1
Appearance Changed 6 0 5 1 0 0 0 0 0 0
Damaged 115 0 63 22 18 7 3 2 0 0
Re-instate 135 1 88 18 19 5 1 0 1 2
Lost 813 5 504 105 94 37 20 15 19 14
Mailed But Not Received 1 0 0 0 0 1 0 0 0 0
Donor Details Changed 1 0 0 0 0 0 0 1 0 0
Personal details Changed 166 2 50 23 39 16 21 7 4 4
Stolen 205 1 132 22 21 16 4 4 3 2
Destroyed 19 1 13 4 1 0 0 0 0 0
Defaced 16 0 9 1 2 3 1 0 0 0
Total 1,486 10 868 197 194 86 51 29 28 23
2011DEC Blemish on Card 4 0 2 1 1 0 0 0 0 0
Appearance Changed 3 0 1 0 2 0 0 0 0 0
Damaged 94 1 50 11 18 10 1 2 0 1
Re-instate 139 0 100 21 12 3 1 1 0 1
Lost 937 10 617 122 105 29 12 13 15 14
Mailed But Not Received 8 0 3 1 2 0 0 1 1 0
Donor Details Changed 2 0 1 0 0 0 0 0 0 1
Personal details Changed 141 1 36 22 42 16 8 8 6 2
Stolen 171 0 110 19 22 4 7 4 4 1
Destroyed 15 0 10 3 0 0 0 0 1 1
Defaced 16 0 12 1 2 1 0 0 0 0
Total 1,530 12 942 201 206 63 29 29 27 21
2012JAN Blemish on Card 11 0 5 0 2 0 1 0 2 1
Appearance Changed 3 1 2 0 0 0 0 0 0 0
Damaged 103 0 59 11 20 7 1 2 2 1
Re-instate 108 0 78 8 14 4 0 0 1 3
Lost 764 6 477 99 88 40 16 11 13 14
Mailed But Not Received 3 0 0 1 0 0 0 1 1 0
Donor Details Changed 1 0 0 1 0 0 0 0 0 0
Personal details Changed 183 1 58 28 33 28 13 8 9 5
Stolen 168 1 96 22 21 15 5 1 4 3
Destroyed 20 0 14 3 2 0 0 1 0 0
Defaced 12 0 7 2 2 0 0 0 0 1
Total 1,376 9 796 175 182 94 36 24 32 28
2012FEB Blemish on Card 3 0 3 0 0 0 0 0 0 0
Appearance Changed 2 0 2 0 0 0 0 0 0 0
Damaged 100 0 51 20 11 9 5 0 3 1
PRE 28 0 22 2 1 0 2 0 0 1
Re-instate 117 0 65 24 21 3 1 1 1 1
Lost 866 10 505 104 123 50 20 15 18 21
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 157 0 51 26 33 17 14 5 6 5
PRQ 4 0 0 0 2 1 1 0 0 0
Stolen 177 1 106 22 23 11 7 2 3 2
Destroyed 14 0 11 2 1 0 0 0 0 0
Defaced 15 0 7 3 4 0 1 0 0 0
Total 1,484 11 824 203 219 91 51 23 31 31
2012MAR Appearance Changed 4 0 1 1 2 0 0 0 0 0
Damaged 91 0 47 22 14 5 2 0 1 0
PRE 107 2 60 15 15 8 3 1 1 2
Re-instate 132 1 91 14 12 3 3 0 7 1
Lost 880 4 564 111 105 42 20 13 10 11
Mailed But Not Received 7 0 3 1 1 1 1 0 0 0
Donor Details Changed 3 0 1 0 1 1 0 0 0 0
Personal details Changed 163 1 40 34 39 15 16 7 6 5
PRQ 39 0 10 9 7 2 4 1 3 3
Stolen 219 4 124 30 36 9 8 2 0 6
Total 1,645 12 941 237 232 86 57 24 28 28
2012APR Appearance Changed 2 0 0 1 0 1 0 0 0 0
Damaged 51 0 34 6 11 0 0 0 0 0
PRE 68 2 27 11 19 6 2 0 1 0
Re-instate 108 0 72 13 12 5 4 1 0 1
Lost 712 4 464 74 68 37 23 6 18 18
Donor Details Changed 1 0 0 0 1 0 0 0 0 0
Personal details Changed 110 2 27 16 23 15 8 12 5 2
PRQ 30 0 8 4 6 7 4 0 0 1
Stolen 161 0 88 23 29 9 7 2 0 3
Total 1,243 8 720 148 169 80 48 21 24 25
2012MAY Appearance Changed 3 0 2 0 0 0 1 0 0 0
Damaged 74 0 47 10 10 5 1 0 1 0
PRE 113 2 51 12 28 10 6 1 0 3
Re-instate 147 1 101 21 14 3 3 0 1 3
Lost 886 7 540 111 101 55 20 25 14 13
Mailed But Not Received 4 0 1 0 1 0 1 0 0 1
Donor Details Changed 2 0 2 0 0 0 0 0 0 0
Personal details Changed 139 3 35 19 33 12 9 12 9 7
PRQ 30 0 8 1 10 3 2 2 1 3
Stolen 206 1 129 32 27 5 3 3 4 2
Total 1,604 14 916 206 224 93 46 43 30 32
2012JUN Appearance Changed 3 0 1 0 0 0 1 1 0 0
Damaged 71 1 38 12 8 8 4 0 0 0
PRE 94 1 43 18 17 4 2 9 0 0
Re-instate 136 0 92 19 17 6 0 0 1 1
Lost 874 4 523 113 105 49 25 17 24 14
Mailed But Not Received 2 0 0 1 0 0 0 0 0 1
Donor Details Changed 1 0 1 0 0 0 0 0 0 0
Personal details Changed 116 0 35 14 26 13 16 3 5 4
PRQ 45 0 12 10 11 4 4 1 1 2
Stolen 175 0 99 25 25 10 9 2 1 4
Total 1,517 6 844 212 209 94 61 33 32 26
2012JUL Appearance Changed 6 1 3 0 1 1 0 0 0 0
Damaged 83 0 48 12 11 4 3 3 1 1
PRE 124 1 50 19 30 12 9 2 0 1
Re-instate 166 0 105 29 15 8 1 3 0 5
Lost 916 9 556 117 117 52 20 14 17 14
Mailed But Not Received 3 0 2 0 0 0 0 1 0 0
Donor Details Changed 2 0 0 1 0 1 0 0 0 0
Personal details Changed 163 2 40 31 38 22 11 8 3 8
PRQ 35 0 7 8 7 3 6 2 0 2
Stolen 198 0 127 21 22 14 7 3 1 3
Total 1,696 13 938 238 241 117 57 36 22 34
2012AUG Appearance Changed 2 0 2 0 0 0 0 0 0 0
Damaged 82 1 43 17 13 4 3 1 0 0
PRE 124 0 54 22 28 9 5 0 1 5
Re-instate 144 0 87 16 27 3 7 1 2 1
Lost 893 3 540 114 103 54 28 20 16 15
Mailed But Not Received 2 0 1 0 0 1 0 0 0 0
Donor Details Changed 2 0 1 0 0 1 0 0 0 0
Personal details Changed 164 1 35 26 42 21 16 11 7 5
PRQ 41 0 12 9 6 5 1 4 1 3
Stolen 217 3 123 31 24 14 10 3 3 6
Total 1,671 8 898 235 243 112 70 40 30 35
2012SEP Appearance Changed 4 0 2 0 0 0 0 1 1 0
Damaged 66 0 35 10 10 6 3 0 1 1
PRE 116 2 45 18 24 15 3 2 4 3
Re-instate 124 1 76 14 23 7 1 0 1 1
Lost 891 5 537 126 91 49 32 15 24 12
Donor Details Changed 3 0 0 0 0 1 0 1 1 0
Personal details Changed 137 0 26 25 45 16 10 9 3 3
PRQ 39 0 10 5 12 7 2 1 0 2
Stolen 159 1 94 17 21 8 3 5 7 3
Total 1,539 9 825 215 226 109 54 34 42 25
2012OCT Damaged 71 1 36 14 15 3 0 0 1 1
PRE 100 2 44 16 20 8 5 3 1 1
Re-instate 130 1 85 22 10 9 0 0 0 3
Lost 825 4 466 113 109 57 30 26 12 8
Mailed But Not Received 5 0 2 0 2 0 0 0 0 1
Donor Details Changed 1 0 0 0 1 0 0 0 0 0
Personal details Changed 154 3 42 28 43 15 7 8 6 2
PRQ 28 0 11 2 7 3 1 3 1 0
Stolen 228 0 122 27 33 22 8 7 6 3
Total 1,542 11 808 222 240 117 51 47 27 19
2012NOV Appearance Changed 6 0 4 0 0 0 0 1 0 1
Damaged 87 0 39 12 16 9 7 2 1 1
PRE 109 0 44 15 24 13 8 3 0 2
Re-instate 131 0 86 18 20 2 2 1 1 1
Lost 913 7 561 122 100 52 23 19 19 10
Mailed But Not Received 10 0 4 3 2 0 0 0 0 1
Donor Details Changed 3 0 2 0 1 0 0 0 0 0
Personal details Changed 145 1 38 21 32 17 17 8 6 5
PRQ 38 1 6 5 11 7 4 1 1 2
Stolen 193 0 107 26 25 13 7 9 2 4
Total 1,635 9 891 222 231 113 68 44 30 27
2012DEC Appearance Changed 4 0 2 1 0 1 0 0 0 0
Damaged 49 0 29 9 7 3 1 0 0 0
PRE 105 0 46 13 24 10 4 6 1 1
Re-instate 143 0 97 13 17 7 7 0 1 1
Lost 871 9 527 111 105 45 28 22 13 11
Mailed But Not Received 5 0 2 1 1 0 0 0 0 1
Personal details Changed 120 4 18 13 37 15 9 10 7 7
PRQ 23 0 4 6 4 1 2 2 2 2
Stolen 169 1 99 19 25 13 2 3 4 3
Total 1,489 14 824 186 220 95 53 43 28 26
2013JAN Appearance Changed 8 0 4 2 1 0 0 0 1 0
Damaged 71 0 39 11 12 3 1 2 1 2
PRE 126 1 48 14 34 11 4 10 1 3
Re-instate 116 0 74 15 16 3 3 1 2 2
Lost 879 5 490 132 119 58 35 24 8 8
Mailed But Not Received 1 0 1 0 0 0 0 0 0 0
Donor Details Changed 2 0 1 0 1 0 0 0 0 0
Personal details Changed 155 0 42 25 26 25 14 15 3 5
PRQ 32 0 10 0 9 4 4 2 2 1
Stolen 224 0 114 25 39 15 9 13 4 5
Total 1,614 6 823 224 257 119 70 67 22 26
2013FEB Appearance Changed 6 0 3 1 1 0 1 0 0 0
Damaged 65 1 29 10 12 10 2 0 0 1
PRE 116 1 46 24 22 11 4 3 5 0
Re-instate 130 0 76 18 18 5 6 2 3 2
Lost 851 4 477 124 115 52 32 19 9 19
Mailed But Not Received 4 0 3 0 0 1 0 0 0 0
Personal details Changed 143 2 39 21 38 13 9 6 9 6
PRQ 32 0 7 5 7 6 2 1 3 1
Stolen 212 1 117 17 37 17 8 9 3 3
Total 1,559 9 797 220 250 115 64 40 32 32
2013MAR Appearance Changed 8 0 8 0 0 0 0 0 0 0
Damaged 51 0 27 4 7 6 3 2 0 2
PRE 125 1 49 26 29 8 7 1 2 2
Re-instate 122 0 72 20 16 8 3 1 0 2
Lost 887 6 519 131 106 41 33 17 20 14
Mailed But Not Received 6 0 3 0 1 0 0 2 0 0
Personal details Changed 143 0 41 24 28 21 12 4 8 5
PRQ 39 1 9 7 11 3 1 3 2 2
Stolen 182 3 102 25 24 10 8 5 4 1
Total 1,563 11 830 237 222 97 67 35 36 28
2013APR ODR 1 0 1 0 0 0 0 0 0 0
Appearance Changed 11 0 5 2 2 1 0 0 0 1
Damaged 62 0 36 12 9 3 1 1 0 0
PRE 106 2 38 19 21 13 3 5 4 1
Re-instate 124 0 88 13 12 4 0 1 2 4
Lost 877 7 483 124 119 56 25 27 15 21
Mailed But Not Received 3 0 1 1 1 0 0 0 0 0
Personal details Changed 144 0 34 29 32 13 10 11 10 5
PRQ 27 1 8 2 5 4 1 3 1 2
Stolen 196 1 103 29 25 15 7 5 6 5
Total 1,551 11 797 231 226 109 47 53 38 39
2013MAY Appearance Changed 7 0 5 2 0 0 0 0 0 0
Damaged 73 1 39 8 15 6 3 0 1 0
PRE 132 0 40 30 31 12 4 7 2 6
Re-instate 156 0 106 20 21 3 3 1 1 1
Lost 942 5 493 138 151 58 29 30 21 17
Mailed But Not Received 5 0 1 1 1 0 0 1 1 0
Personal details Changed 195 0 54 33 39 26 11 13 9 10
PRQ 44 0 11 5 12 5 2 8 1 0
Stolen 160 1 86 23 27 10 5 2 5 1
Total 1,714 7 835 260 297 120 57 62 41 35
2013JUN ODR 1 0 1 0 0 0 0 0 0 0
Appearance Changed 7 0 4 2 0 1 0 0 0 0
Damaged 67 0 30 8 13 8 2 2 2 2
PRE 94 2 44 11 17 9 4 4 3 0
Re-instate 130 0 81 18 16 5 5 0 3 2
Lost 748 1 418 99 116 51 22 14 15 12
Mailed But Not Received 1 0 0 0 0 1 0 0 0 0
Personal details Changed 144 0 38 21 41 14 9 10 9 2
PRQ 49 0 13 9 11 5 4 1 1 5
Stolen 166 2 90 26 19 14 3 1 8 3
Total 1,407 5 719 194 233 108 49 32 41 26
2013JUL ODR 2 0 0 1 0 0 1 0 0 0
Appearance Changed 9 0 2 4 2 1 0 0 0 0
Damaged 63 0 39 13 4 2 3 2 0 0
PRE 125 1 52 13 31 10 7 7 3 1
Re-instate 177 1 116 23 19 12 2 1 2 1
Lost 1,012 6 531 128 161 65 47 28 20 26
Mailed But Not Received 4 0 4 0 0 0 0 0 0 0
Personal details Changed 162 1 44 24 36 19 16 10 9 3
PRQ 36 1 5 5 11 3 5 1 4 1
Stolen 169 0 93 17 24 12 7 8 5 3
Total 1,759 10 886 228 288 124 88 57 43 35
2013AUG Appearance Changed 7 1 3 0 0 0 1 0 1 1
Damaged 64 0 33 12 7 8 3 1 0 0
PRE 114 0 46 16 21 13 4 5 6 3
Re-instate 162 0 96 20 25 9 4 2 2 4
Lost 996 5 538 138 141 67 34 34 15 24
Mailed But Not Received 9 0 3 1 3 0 0 0 1 1
Personal details Changed 131 1 27 27 36 19 10 8 0 3
PRQ 57 0 10 7 15 7 6 8 2 2
Stolen 191 1 92 24 35 15 8 9 7 0
Total 1,731 8 848 245 283 138 70 67 34 38
2013SEP PCR 7 1 0 1 0 2 1 1 0 1
Appearance Changed 10 0 1 2 1 3 1 1 1 0
Damaged 56 0 29 7 11 5 2 2 0 0
PRE 102 0 38 28 13 7 11 2 2 1
Re-instate 118 0 75 13 16 6 6 2 0 0
Lost 859 9 466 104 121 57 34 27 16 25
Mailed But Not Received 8 0 5 0 1 1 0 1 0 0
Personal details Changed 149 0 39 27 30 23 11 10 5 4
PRQ 29 0 8 6 6 2 2 2 0 3
Stolen 186 0 95 26 34 16 4 7 0 4
Total 1,524 10 756 214 233 122 72 55 24 38
2013OCT PCR 15 0 7 0 1 2 0 2 1 2
Appearance Changed 6 0 4 0 0 0 0 0 2 0
Damaged 40 0 21 5 7 2 4 1 0 0
PRE 121 1 43 19 27 15 6 7 3 0
Re-instate 115 0 78 7 20 7 1 1 0 1
Lost 895 4 468 118 132 61 37 31 18 26
Mailed But Not Received 22 0 3 3 5 2 5 2 1 1
Personal details Changed 160 0 43 23 43 22 12 9 3 5
PRQ 27 0 6 4 5 5 1 2 4 0
Stolen 203 4 96 27 34 16 8 8 3 7
Total 1,604 9 769 206 274 132 74 63 35 42
2013NOV ODR 1 0 0 0 0 1 0 0 0 0
PCR 14 0 4 3 2 1 0 3 1 0
Appearance Changed 14 0 6 3 3 1 0 1 0 0
Damaged 63 0 37 10 10 3 3 0 0 0
PRE 98 1 31 23 16 12 4 4 6 1
Re-instate 143 0 95 15 19 9 2 1 1 1
Lost 922 5 509 133 110 70 31 21 17 26
Mailed But Not Received 38 0 13 8 6 4 6 1 0 0
Personal details Changed 150 1 30 27 36 28 7 8 9 4
PRQ 26 0 4 6 6 3 4 1 2 0
Stolen 170 0 69 22 30 20 10 8 7 4
Total 1,639 7 798 250 238 152 67 48 43 36
2013DEC PCR 21 0 6 5 5 2 2 1 0 0
Appearance Changed 5 0 1 1 2 0 1 0 0 0
Damaged 47 0 29 2 7 8 0 1 0 0
PRE 98 0 42 18 17 7 7 4 2 1
Re-instate 131 0 97 10 11 8 2 0 2 1
Lost 853 5 491 108 104 52 34 25 18 16
Mailed But Not Received 42 0 16 9 6 8 2 0 1 0
Personal details Changed 107 1 33 8 29 13 8 12 1 2
PRQ 29 0 7 2 8 7 0 2 1 2
Stolen 173 1 97 24 22 16 5 2 4 2
Total 1,506 7 819 187 211 121 61 47 29 24
2014JAN PCR 13 0 3 3 2 2 0 1 0 2
Appearance Changed 9 0 5 1 1 0 0 1 0 1
Damaged 52 0 26 6 11 6 3 0 0 0
PRE 113 0 37 16 21 15 9 8 2 5
Re-instate 103 0 65 10 15 9 2 1 1 0
Lost 890 5 453 119 141 63 42 26 15 26
Mailed But Not Received 56 0 21 15 6 3 6 4 1 0
Personal details Changed 147 1 35 15 31 18 21 16 8 2
PRQ 34 0 9 7 9 4 1 1 1 2
Stolen 161 0 77 27 27 16 5 3 2 4
Total 1,578 6 731 219 264 136 89 61 30 42
2014FEB PCR 15 1 4 3 2 3 1 1 0 0
Appearance Changed 10 0 3 0 2 1 1 1 2 0
Damaged 52 0 24 8 10 7 2 0 0 1
PRE 100 0 34 16 22 7 10 6 0 5
Re-instate 119 1 82 19 10 1 1 1 2 2
Lost 845 2 437 120 134 50 42 22 21 17
Mailed But Not Received 47 1 20 12 8 2 0 4 0 0
Personal details Changed 163 2 25 25 50 27 16 10 5 3
PRQ 30 0 9 1 6 7 3 1 1 2
Stolen 194 1 101 23 28 18 13 1 3 6
Total 1,575 8 739 227 272 123 89 47 34 36
2014MAR PCR 12 0 5 1 2 0 0 1 0 3
Appearance Changed 2 0 1 0 0 1 0 0 0 0
Damaged 57 0 25 9 10 7 0 4 2 0
PRE 108 1 37 19 23 14 5 2 3 4
Re-instate 122 0 78 7 18 9 5 3 0 2
Lost 859 7 449 120 132 59 28 25 20 19
Mailed But Not Received 48 0 19 4 9 4 5 3 1 3
Personal details Changed 139 2 34 24 32 18 7 11 6 5
PRQ 28 0 5 2 11 3 4 2 1 0
Stolen 162 1 88 16 23 11 8 8 1 6
Total 1,537 11 741 202 260 126 62 59 34 42
2014APR PCR 10 0 2 2 1 0 1 3 1 0
Appearance Changed 11 0 5 2 2 1 0 1 0 0
Damaged 43 1 21 3 9 2 6 0 1 0
PRE 98 0 42 14 20 7 5 4 3 3
Re-instate 111 0 63 21 18 7 0 0 0 2
Lost 843 2 418 108 132 58 44 35 22 24
Mailed But Not Received 63 1 18 8 21 3 4 5 1 2
Personal details Changed 112 0 29 9 30 14 11 10 5 4
PRQ 39 0 6 3 10 7 6 3 2 2
Stolen 172 1 81 22 27 22 4 5 4 6
Total 1,502 5 685 192 270 121 81 66 39 43
2014MAY PCR 10 0 1 3 2 2 1 0 1 0
Appearance Changed 6 0 1 0 0 1 3 1 0 0
Damaged 72 0 31 12 14 8 3 1 2 1
PRE 108 3 40 12 18 10 12 6 2 5
Re-instate 135 0 70 28 25 4 3 2 1 2
Lost 941 3 475 143 131 65 42 36 25 21
Mailed But Not Received 62 0 17 16 13 4 6 2 3 1
Personal details Changed 150 2 34 23 32 25 14 6 7 7
PRQ 32 0 6 2 11 4 2 3 3 1
Stolen 189 2 92 32 31 10 7 7 4 4
Total 1,705 10 767 271 277 133 93 64 48 42
2014JUN PCR 8 0 2 1 3 1 1 0 0 0
Appearance Changed 8 0 3 1 1 1 0 1 1 0
Damaged 61 0 23 12 12 7 5 0 1 1
PRE 94 0 29 18 23 8 5 3 3 5
Re-instate 118 0 66 18 18 4 5 0 3 4
Lost 823 1 419 132 125 56 35 23 19 13
Mailed But Not Received 52 0 16 9 9 6 7 5 0 0
Personal details Changed 127 0 27 28 33 16 6 9 4 4
PRQ 35 0 8 3 6 9 2 4 2 1
Stolen 139 1 66 20 24 9 6 4 5 4
Total 1,465 2 659 242 254 117 72 49 38 32
2014JUL PCR 14 0 5 2 2 3 0 0 1 1
Appearance Changed 5 0 2 0 1 1 1 0 0 0
Damaged 55 0 29 3 11 3 5 3 1 0
PRE 98 1 34 16 17 12 4 7 5 2
Re-instate 136 0 77 19 21 11 3 2 1 2
Lost 964 8 486 130 152 64 49 31 21 23
Mailed But Not Received 72 0 22 9 13 13 9 4 1 1
Personal details Changed 125 1 27 24 24 20 13 8 4 4
PRQ 37 1 9 6 9 4 2 2 1 3
Stolen 170 0 76 26 34 20 7 3 1 3
Total 1,676 11 767 235 284 151 93 60 36 39
2014AUG PCR 17 0 8 2 3 3 0 0 1 0
Appearance Changed 9 0 5 1 0 2 0 0 1 0
Damaged 51 0 18 10 7 10 1 3 2 0
PRE 106 1 35 13 31 13 7 3 1 2
Re-instate 134 0 79 19 27 4 2 0 0 3
Lost 932 6 484 124 146 69 35 31 17 20
Mailed But Not Received 66 1 19 10 18 5 7 3 2 1
Personal details Changed 156 1 29 21 46 18 18 12 5 6
PRQ 29 0 5 6 4 4 1 3 3 3
Stolen 187 0 87 35 26 12 6 8 6 7
Total 1,687 9 769 241 308 140 77 63 38 42
2014SEP PCR 5 0 2 0 0 1 2 0 0 0
Appearance Changed 10 0 4 1 2 1 1 1 0 0
Damaged 63 0 30 12 11 2 3 4 0 1
PRE 100 1 34 17 22 9 8 1 3 5
Re-instate 140 0 97 13 20 6 1 1 1 1
Lost 948 4 512 128 132 59 43 32 16 22
Mailed But Not Received 60 0 21 10 13 9 2 1 3 1
Personal details Changed 140 1 27 23 44 18 13 7 6 1
PRQ 28 0 11 4 5 3 2 2 0 1
Stolen 156 1 66 18 34 20 7 4 5 1
Total 1,650 7 804 226 283 128 82 53 34 33
2014OCT PCR 10 0 3 1 1 4 0 0 0 1
Appearance Changed 5 0 2 0 1 1 0 0 0 1
Damaged 54 1 31 7 9 2 3 0 1 0
PRE 106 1 29 19 26 14 8 2 5 2
Re-instate 140 0 79 17 22 12 3 0 4 3
Lost 947 10 466 143 137 72 38 27 32 22
Mailed But Not Received 79 1 24 16 18 7 5 3 4 1
Personal details Changed 148 1 35 26 36 23 11 7 4 5
PRQ 36 0 5 4 14 5 1 5 2 0
Stolen 174 1 85 21 30 15 6 7 4 5
Total 1,699 15 759 254 294 155 75 51 56 40
2014NOV ODR 1 0 0 0 1 0 0 0 0 0
PCR 18 0 5 4 3 2 2 1 1 0
Appearance Changed 4 0 1 0 1 0 1 0 0 1
Damaged 45 0 25 5 9 3 2 0 1 0
PRE 93 2 27 18 22 9 5 6 0 4
Re-instate 109 0 64 19 17 4 2 1 2 0
Lost 887 6 451 121 125 70 38 32 24 20
Mailed But Not Received 74 1 26 13 17 7 1 4 5 0
Personal details Changed 140 0 35 18 37 17 11 10 5 7
PRQ 18 0 8 1 2 1 2 1 3 0
Stolen 151 0 68 14 27 16 8 9 2 7
Total 1,540 9 710 213 261 129 72 64 43 39
2014DEC PCR 9 0 2 1 4 1 0 1 0 0
Appearance Changed 7 0 2 1 1 1 1 1 0 0
Damaged 55 1 25 11 7 7 1 1 1 1
PRE 85 2 29 14 16 12 3 6 1 2
Re-instate 129 0 71 25 21 7 2 2 0 1
Lost 910 5 499 131 126 50 34 29 21 15
Mailed But Not Received 90 1 27 21 18 12 4 4 2 1
Personal details Changed 121 0 30 23 34 17 7 6 2 2
PRQ 22 0 8 1 3 3 2 3 1 1
Stolen 143 2 62 17 26 16 7 6 4 3
Total 1,571 11 755 245 256 126 61 59 32 26
2015JAN PCR 16 2 5 1 3 1 0 1 2 1
Appearance Changed 7 0 1 1 0 2 0 2 1 0
Damaged 72 0 35 8 15 7 4 0 3 0
PRE 112 0 46 15 22 10 9 7 2 1
Re-instate 126 0 72 20 22 5 2 3 1 1
Lost 893 6 412 126 160 77 35 35 22 20
Mailed But Not Received 78 0 28 12 17 3 5 9 0 4
Personal details Changed 141 2 40 23 34 17 12 7 3 3
PRQ 25 0 6 0 8 3 0 5 0 3
Stolen 163 0 75 15 28 19 7 7 9 3
Total 1,633 10 720 221 309 144 74 76 43 36
2015FEB PCR 9 0 1 2 3 1 0 0 0 2
Appearance Changed 9 0 2 1 4 1 1 0 0 0
Damaged 47 1 21 8 11 5 0 0 1 0
PRE 105 0 43 17 22 11 4 1 4 3
Re-instate 117 0 76 11 19 5 1 2 2 1
Lost 892 4 454 141 128 54 38 25 22 26
Mailed But Not Received 96 0 35 15 18 11 8 6 2 1
Personal details Changed 158 1 38 18 53 16 15 8 4 5
PRQ 25 0 9 1 5 4 2 1 1 2
Stolen 173 0 76 20 37 20 9 3 4 4
Total 1,631 6 755 234 300 128 78 46 40 44
2015MAR PCR 17 0 7 3 4 2 0 0 0 1
Appearance Changed 5 0 1 0 2 1 0 0 1 0
Damaged 81 0 33 8 18 4 4 9 5 0
PRE 118 2 42 22 27 12 7 2 1 3
Re-instate 119 0 65 14 23 6 4 0 3 4
Lost 951 8 444 127 172 73 53 26 18 30
Mailed But Not Received 102 1 26 17 30 10 8 7 1 2
Personal details Changed 162 1 42 36 40 19 11 8 4 1
PRQ 22 0 7 2 5 3 2 2 0 1
Stolen 166 0 74 25 24 18 11 7 4 3
Total 1,743 12 741 254 345 148 100 61 37 45
2015APR PCR 19 1 7 3 3 4 0 1 0 0
Appearance Changed 2 0 2 0 0 0 0 0 0 0
Damaged 46 0 27 4 8 4 0 1 2 0
PRE 96 1 29 10 23 18 7 2 2 4
Re-instate 126 0 71 21 16 11 6 1 0 0
Lost 845 4 414 114 131 80 36 27 22 17
Mailed But Not Received 103 0 41 14 22 8 8 4 3 3
Personal details Changed 132 0 27 23 44 16 10 5 5 2
PRQ 29 0 7 4 5 5 3 2 0 3
Stolen 161 3 70 19 31 16 11 3 4 4
Total 1,559 9 695 212 283 162 81 46 38 33
2015MAY PCR 15 0 6 2 2 0 2 1 0 2
Appearance Changed 6 0 3 0 2 0 0 1 0 0
Damaged 75 0 32 12 13 5 6 5 2 0
PRE 114 1 28 27 26 13 7 6 3 3
Re-instate 118 0 70 18 14 7 3 2 2 2
Lost 908 5 425 137 147 68 47 23 35 21
Mailed But Not Received 130 0 39 25 27 18 10 6 3 2
Personal details Changed 150 0 35 20 32 25 13 15 6 4
PRQ 19 0 6 3 3 1 1 1 4 0
Stolen 157 1 69 18 30 15 8 8 4 4
Total 1,692 7 713 262 296 152 97 68 59 38
2015JUN PCR 17 0 5 3 1 1 2 1 2 2
Appearance Changed 5 0 1 2 0 0 2 0 0 0
Damaged 60 0 23 8 13 7 3 3 2 1
PRE 91 1 37 13 18 7 5 3 3 4
Re-instate 109 0 53 19 16 7 8 2 4 0
Lost 937 8 438 158 133 68 45 33 28 26
Mailed But Not Received 104 0 30 22 20 7 7 8 7 3
Personal details Changed 135 0 32 27 32 17 12 7 6 2
PRQ 18 0 6 1 0 8 2 0 0 1
Stolen 164 1 67 19 29 17 8 8 10 5
Total 1,640 10 692 272 262 139 94 65 62 44
2015JUL PCR 20 0 8 1 3 4 1 1 2 0
Appearance Changed 7 0 1 1 4 0 1 0 0 0
Damaged 75 1 31 11 7 11 7 2 1 4
PRE 118 0 38 27 21 10 12 6 1 3
Re-instate 122 1 70 14 22 12 1 1 1 0
Lost 1,041 3 501 158 152 84 54 31 32 26
Mailed But Not Received 118 1 40 16 27 10 6 11 3 4
Personal details Changed 161 3 38 18 37 21 18 13 6 7
PRQ 36 1 8 3 13 7 4 0 0 0
Stolen 178 1 74 26 28 21 9 8 4 7
Total 1,876 11 809 275 314 180 113 73 50 51
2015AUG PCR 24 1 10 1 3 0 2 2 1 4
Appearance Changed 7 0 3 0 3 1 0 0 0 0
Damaged 65 0 29 10 10 7 3 3 3 0
PRE 125 0 40 23 30 16 5 3 3 5
Re-instate 134 0 75 18 23 11 3 2 1 1
Lost 926 10 446 154 121 78 39 35 27 16
Mailed But Not Received 178 1 55 38 32 20 8 10 9 5
Personal details Changed 177 0 53 27 45 17 16 12 4 3
PRQ 23 0 7 1 5 3 4 0 3 0
Stolen 158 0 70 22 29 11 6 7 6 7
Total 1,817 12 788 294 301 164 86 74 57 41
2015SEP PCR 20 1 4 4 1 2 2 4 1 1
Appearance Changed 4 0 1 0 1 0 2 0 0 0
Damaged 62 0 27 10 11 6 3 4 1 0
PRE 108 0 44 9 26 11 7 5 6 0
Re-instate 105 0 64 17 10 6 2 1 1 4
Lost 946 5 454 134 149 73 46 29 24 32
Mailed But Not Received 184 0 55 27 42 17 19 10 11 3
Personal details Changed 142 0 33 23 38 22 10 5 6 5
PRQ 29 0 7 6 5 5 2 2 1 1
Stolen 166 5 59 23 30 22 10 7 4 6
Total 1,766 11 748 253 313 164 103 67 55 52
2015OCT PCR 16 0 1 1 2 6 3 1 2 0
Appearance Changed 8 0 5 1 0 0 0 1 0 1
Damaged 63 1 23 11 12 11 1 4 0 0
PRE 108 1 42 12 31 9 8 2 2 1
Re-instate 104 0 54 20 18 5 2 3 2 0
Lost 893 8 415 126 135 75 37 43 27 27
Mailed But Not Received 184 0 58 43 36 15 14 7 10 1
Personal details Changed 138 2 32 20 42 12 9 11 5 5
PRQ 27 1 9 4 7 1 4 1 0 0
Stolen 160 3 72 18 30 13 8 7 6 3
Total 1,701 16 711 256 313 147 86 80 54 38
2015NOV PCR 23 1 5 3 4 3 2 1 2 2
Appearance Changed 3 0 2 0 1 0 0 0 0 0
Damaged 67 0 25 13 13 5 7 1 1 2
PRE 108 0 36 13 26 10 15 5 2 1
Re-instate 92 0 53 13 20 5 1 0 0 0
Lost 862 6 402 129 136 68 40 39 22 20
Mailed But Not Received 209 2 61 25 40 22 13 21 18 7
Personal details Changed 145 0 26 19 44 24 11 11 8 2
PRQ 17 0 6 2 2 3 1 2 0 1
Stolen 148 1 59 27 23 16 8 7 6 1
Total 1,674 10 675 244 309 156 98 87 59 36
2015DEC ODR 1 0 0 0 0 0 0 0 0 1
PCR 24 2 9 4 4 2 1 1 0 1
Appearance Changed 3 0 0 1 1 0 1 0 0 0
Damaged 60 1 34 7 11 4 2 0 0 1
PRE 113 1 37 17 21 11 15 7 3 1
Re-instate 116 1 74 12 18 3 5 1 0 2
Lost 956 6 468 137 148 80 39 27 24 27
Mailed But Not Received 176 1 36 31 38 22 12 18 9 9
Personal details Changed 135 1 33 21 31 14 18 12 4 1
PRQ 24 0 4 1 4 6 5 2 1 1
Stolen 164 1 70 18 36 14 6 11 4 4
Total 1,772 14 765 249 312 156 104 79 45 48
2016JAN PCR 12 0 5 1 2 2 0 1 1 0
Appearance Changed 6 0 6 0 0 0 0 0 0 0
Damaged 70 0 34 14 14 5 2 0 1 0
PRE 88 0 25 14 19 13 7 3 4 3
Re-instate 86 1 43 13 20 6 1 0 1 1
Lost 765 12 350 94 134 62 43 27 16 27
Mailed But Not Received 216 5 65 33 47 20 15 15 11 5
Personal details Changed 115 2 30 11 33 12 8 11 3 5
PRQ 24 0 3 6 4 2 3 3 1 2
Stolen 156 1 65 17 31 19 4 8 5 6
Total 1,538 21 626 203 304 141 83 68 43 49
2016FEB PCR 16 0 6 4 0 3 0 0 2 1
Appearance Changed 5 0 2 0 2 0 0 1 0 0
Damaged 53 0 17 11 13 6 5 1 0 0
PRE 116 2 38 13 26 13 10 10 2 2
Re-instate 104 1 57 14 14 9 2 2 2 3
Lost 897 7 426 128 148 72 35 27 24 30
Mailed But Not Received 184 3 60 28 34 19 15 10 12 3
Personal details Changed 157 1 40 23 44 13 15 10 3 8
PRQ 26 0 10 4 5 2 1 0 3 1
Stolen 143 3 53 14 28 20 13 7 2 3
Total 1,701 17 709 239 314 157 96 68 50 51
2016MAR PCR 18 1 4 3 3 3 1 1 0 2
Appearance Changed 9 0 6 1 0 1 1 0 0 0
Damaged 64 1 25 11 18 7 1 0 1 0
PRE 116 2 49 18 22 10 6 1 4 4
Re-instate 111 0 58 12 24 7 2 0 2 6
Lost 956 7 420 136 165 95 43 43 32 15
Mailed But Not Received 217 5 73 33 39 21 18 15 8 5
Personal details Changed 147 0 39 21 33 11 19 9 6 9
PRQ 22 0 4 3 3 1 4 5 0 2
Stolen 168 0 73 21 34 17 4 8 8 3
Total 1,828 16 751 259 341 173 99 82 61 46
2016APR PCR 25 0 6 4 4 3 3 2 2 1
Appearance Changed 4 0 3 0 0 1 0 0 0 0
Damaged 73 0 29 18 12 5 5 2 2 0
PRE 103 2 35 17 22 8 8 6 3 2
Re-instate 104 0 69 7 15 6 5 0 0 2
Lost 931 7 415 142 157 59 49 43 31 28
Mailed But Not Received 223 2 78 31 47 21 13 14 9 8
Personal details Changed 132 2 25 17 34 13 16 10 6 9
PRQ 26 0 5 5 8 4 0 3 0 1
Stolen 152 3 73 15 22 24 6 1 4 4
Total 1,773 16 738 256 321 144 105 81 57 55
2016MAY PCR 17 0 4 3 3 2 0 3 2 0
Appearance Changed 9 0 3 0 1 1 1 2 1 0
Damaged 62 2 21 11 14 6 1 4 2 1
PRE 114 2 39 26 24 6 6 4 4 3
Re-instate 89 0 43 14 17 6 5 2 0 2
Lost 855 8 385 125 139 62 57 23 26 30
Mailed But Not Received 241 7 68 38 51 15 23 15 15 9
Personal details Changed 132 0 41 25 31 8 11 7 5 4
PRQ 20 0 5 2 2 4 4 1 1 1
Stolen 160 0 66 19 23 25 11 6 6 4
Total 1,699 19 675 263 305 135 119 67 62 54
2016JUN PCR 24 1 7 0 5 1 1 2 5 2
Appearance Changed 7 0 3 0 1 0 1 1 1 0
Damaged 71 0 27 9 16 9 5 1 4 0
PRE 89 3 25 15 25 6 4 6 3 2
Re-instate 94 0 50 12 20 3 2 3 0 4
Lost 854 12 380 125 139 66 49 24 28 31
Mailed But Not Received 256 4 73 41 59 26 23 17 6 7
Personal details Changed 128 3 26 24 34 10 14 7 5 5
PRQ 20 0 4 3 5 3 1 1 2 1
Stolen 154 1 56 22 26 22 10 5 4 8
Total 1,697 24 651 251 330 146 110 67 58 60

Note: From 18 Feb 2013 'Donor Details Changed' discontinued.