Operators

Roads and Maritime Services is responsible for the regulation of passenger bus services in NSW.

Applying for accreditation

See applying for bus and coach operator accreditation.

Vehicle maintenance plans

Clause 16 of the Passenger Transport Regulation 2007 states that the operator of a relevant service must have, and adhere to, a public passenger vehicle maintenance plan that is consistent with the maintenance standards of the manufacturer of the vehicles used to provide the service.

See BOAS Guideline Update 02 - Vehicle Maintenance Plans - includes list of bus manufacturers for more information.

Vehicle monitoring devices

The Road Transport Act 2013 states the requirements of fitment and use of Vehicle Monitoring Devices (VMDs). To determine which heavy vehicles require a VMD, refer to the Act.

Bus incident management

Bus operators are required to notify Roads and Maritime of relevant accidents and incidents as a condition of their accreditation, under Clause 88 of the Passenger Transport Regulation 2007.

The online Bus incident management database has been created to allow operators to report details of notifiable incidents electronically:

Long distance, tourist and charter services

A long distance bus service coach is a public passenger service conducted according to regular routes, in which each passenger is carried for at least 40 kilometres.

A tourist bus service is a public passenger service which is either:

  • A pre-booked service designed for the carriage of tourists to destinations listed on a publicly available tour itinerary, or
  • A service designed for the carriage of tourists where all passengers have a common origin or a common destination (or both).

A charter bus service is a public passenger service in which a bus and the services of a driver are pre-booked to take passengers for an agreed fee, but only if:

  • The hirer is entitled to determine the route and the time of travel
  • All passengers' journeys have a common origin or a common destination (or both)
  • Individual fares are not payable by the passengers (either to the operator or the driver)
  • The service is not provided according to regular routes and timetables.

Long distance, tourist and charter bus services are essentially deregulated in they are not subject to the service contract regime. However, the following requirements do apply:

  • The service must conform to the service definitions specified in the Act
  • The operator must be accredited, and comply with the regulations and the accreditation conditions (including public and passenger safety requirements)
  • The driver must have a driver authority and comply with the regulations and the driver authority conditions.
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