The new tow truck driver training program commenced on 1 May 2013 and training can now be commenced. Roads and Maritime Services have engaged six Registered Training Organisations who are approved to deliver the training program in NSW.
About the program
The program contains new safety procedures aimed at reducing incidents, in particular on high speed roads. You must use one of the approved training providers or the training will not be recognised by Roads and Maritime.
The program is currently voluntary but is expected to be made a mandatory requirement in the coming years. Existing industry participants will be able to go through a ‘recognition of prior learning’ process that will make the program shorter and lower in cost than the training a new tow truck driver would need.
The new training program has been specifically targeted to lift the quality of service provision from the towing industry in NSW as a means of ensuring consumers receive consistent and professional quality services from this sector.
The program is endorsed by the Tow Truck Advisory Council which includes the Motor Traders Association and other key industry stakeholders such as NSW Police, NSW Fair Trading, the Insurance Council and NRMA Motoring & Services.
Specifically the program will assist with:
- Improving standards and quality assurance
- Increasing industry professionalism
- Implementation of a industry Code of Practice
- Creation of formal industry training structure
- Enhancing industry sustainability
- Protection of consumers and industry operatives.
It will also assist in improving the profile of the industry both amongst the general public and for those considering this industry as a choice for employment.
A Skills Set has been identified as the base level required for the industry using competencies from the TLI10 Transport and Logistics Training Package. This Skills Set is nationally accredited and will enable industry operatives to partially complete a Level III Certificate qualification in driving operations - towing.
This Skills Set covers four competencies from the TLI10 Transport and Logistics Training Package, successful completion will result in a statement of attainment:
- TLIF1001A Follow occupational health and safety procedures
- TLII1002A Apply customer service skills
- TLIC3035A Manage the operation of a tow truck
- TLIB2079A Set up and secure a towing situation.
It is anticipated that formal learning pathways in the industry will have a positive effect on existing workers, in terms of their development and the recognition of their skills, and will assist in improving the profile of the industry both amongst the general public and for those considering this industry as a choice for employment or career progression.
The program has been in development for several years with input from industry operators, stakeholders and transport training experts (Transport and Logistics Industry Skills Council). The approved training resource kit comprises four booklets:
- Facilitator guide
- Participant guide
- Handouts and worksheets
- Assessment record book.
The program has undergone two pilots with some 90 experienced tow truck drivers trained, feedback received was overwhelmingly good with many experienced drivers commenting that they were sceptical about what they could learn and surprised at the new skills and information they received.
Offence detection from compliance activities suggests that the level of industry knowledge surrounding statutory requirements is not at the level required. The pilot program also revealed that many industry participants were not aware of health and safety requirements or other legal requirements when operating a tow truck. The only practical way to ensure all tow truck drivers have the skills and knowledge required is to roll the program out to the industry.
Approved training providers
Applied Training Solutions (02) 8787 5870
Flexible Training Solutions 0459 400 061
Into Training Australia (02) 9648 7233
Pentrans Consulting (02) 4630 9123
Professional Training Services (02) 9709 6900
Transqual 1300 554 077
You will need to select one of these approved training providers and contact them directly to arrange your training.
The providers have been selected via a competitive tender process and will directly liaise with industry for training. Roads and Maritime has no financial involvement in the program and participants must deal directly with the provider of their choice.