Phone contacts

A directory of phone numbers for Roads and Maritime customer enquiries.

General

General inquiries: 13 22 13

  • Monday to Friday: 7am to 7pm
  • Many transactions can be completed online at Service NSW

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:

  • TTY users phone 13 36 77 then ask for the Roads and Maritime number you want.
  • Speak and Listen users phone 1300 555 727 then ask for the Roads and Maritime number you want.
  • Internet relay users connect to the NRS then ask for the Roads and Maritime number you want.

Translator and interpreter services

For translator and interpreter services, contact 131 450 and ask the interpreter to phone 13 77 88.

Fraud and Ethics Hotline

To report fraudulent or unethical behaviour by a Roads and Maritime employee, contractor or Schemes participant:

Roads

Oversize & Overmass permits: 1300 656 371

  • Monday to Friday: 8.30am to 4.30pm (not available between 12pm and 2pm)

Heavy Vehicle Hotline: 1300 786 748

  • Report a non-complaint heavy vehicle or operator
  • Safe-T-Cam enquiries
  • National Heavy Vehicle Regulator (NHVR) enquires

24 Hour Traffic enquiry line: 13 27 01 or livetraffic.com

Camera Enquiry line: 1300 782 230

  • Enquiries about any camera program – speed, red light, mobile, Point to Point or bus lanes

E-Toll: 13 18 65

M5 Motorway Cashback Scheme: 1300 133 310

Vehicle technical enquiries including Authorised Inspection Stations: 1300 137 302

Transport Management Centre: 13 17 00

  • Traffic incidents - crashes
  • Road conditions - delays, breakdowns, flooding, debris
  • Vehicles parked on clearways
  • Traffic signal faults
  • Damaged traffic signs, potholes, or other road conditions

Major Projects information line: 1800 633 332

Traffic Control Training information line: 1300 828 782

  • Monday-Friday: 08.30am to 3.30pm

Community Road Safety information: 1800 060 607

International callers (outside Australia): +61 2 9132 2115

Maritime

General inquiries: 13 12 36

  • Monday to Friday: 08.30am to 5pm; and Saturday and Sunday: 08.30am to 4.30pm)
  • Many transactions can be completed online at Service NSW

Geospatial Services

  • Mapping Activities: (02) 9563 8821
  • Survey Activities: (02) 9563 8836L

Sydney Harbour Commuter Wharves

NSW Fisheries: 1300 550 474

  • Illegal fishing activity should be reported to your local fisheries office. If they are not available, phone 24 hour Fisherman's Watch: 1800 043 536

Water Police: 1800 658 784

  • Operation Neptune is a 24hr toll free number. Marine crime and information can be reported anonymously if requested.

Sydney Ferries: 13 15 00

Sydney Water: 13 20 90 (24 hours)

  • Service difficulties and emergencies

Australian Maritime Safety Authority (AMSA):

  • General enquiries: 1800 627 484
  • Distress beacon and MMSI enquiries: 1800 406 406

For search and rescue enquiries or marine incident reporting, call AMSA's 24-hour helplines:

  • Maritime: 1800 641 792 or (02) 6230 6811
  • Aviation: 1800 815 257 or (02) 6230 6899

Media enquiries

The Roads and Maritime Media Unit can be contacted 24/7 on (02) 9462 6299, or email media@rms.nsw.gov.au.

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