Phone contacts

A directory of phone numbers for Roads and Maritime customer enquiries.

Fines and penalties are not issued by email

They are issued on the spot or by post. In light of recent email scams demanding payment of fake penalty notices, the State Debt Recovery Office (SDRO) has clarified how it may contact you about penalty notices or enforcement orders.

More information on the SDRO website

General

General inquiries: 13 22 13

(7am-7pm, Monday to Friday)

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service 

  • TTY users phone 13 36 77 then ask for Roads and Maritime Services number you want.
  • Speak and Listen users phone 1300 555 727 then ask for Roads and Maritime Services number you want.
  • Internet relay users connect to the NRS then ask for Roads and Maritime Services number you want.

Translator and interpreter services

For translator and interpreter services, contact 131 450 and ask the interpreter to phone 13 77 88.

Fraud and Ethics Hotline

If you want to report a fraudulent or ethical matter contact details are:

Roads

Heavy Vehicle enquiries: 1300 364 847

  • Heavy Vehicle Inspection Station (HVIS) availability and bookings
  • Vehicle emissions management program enquiries and bookings
  • Breach Reports or Summons enquiries
  • Intelligent Access Program (IAP) Malfunction and Tampering reporting

Oversize & Overmass permits: 1300 656 371

Heavy Vehicle Hotline: 1300 786 748

M5 Motorway Cashback Scheme: 1300 133 310

NSW truck rest area road map: 13 22 13 and dial 7

Traffic incidents and road conditions reporting – 13 17 00

24 Hour Traffic enquiry line: 13 27 01

  • Sydney and regional traffic reports
  • Traffic arrangements for special events
  • Current emergency information

Camera Enquiry line: 1300 782 230

Corporate and regional offices: 13 17 82

Number plates: 13 17 58

E-Toll: 13 18 65

You can also open and maintain an E-Toll account online

Other vehicle and licensing numbers

  • Online registration renewals: 1 300 360 782
  • Vehicle technical enquiries including Authorised Inspection Stations: 1300 137 302

Transport Management Centre: 13 17 00

  • Traffic incidents - crashes
  • Road conditions - delays, breakdowns, flooding, debris
  • Vehicles parked on clearways
  • Traffic signal faults
  • Damaged traffic signs, potholes, or other road conditions

Major Projects information line: 1800 633 332

Traffic Control Training information line: 1300 828 782

Community Road Safety information: 1800 060 607

Mobility Parking Scheme hotline: 1300 884 899

International callers (outside Australia): +61 2 9903 2159 or +61 2 8575 3159

Maritime

Maritime products and on water boating concerns: 13 12 36

(8.30am to 5.00pm, Monday to Friday and 8.30am to 4.30pm, Saturday and Sunday)

  • General Enquiries
  • Moorings
  • Payments/Renewals
  • Boating weather
  • Aquatic Licences
  • Boatcode
  • Commercial Vessels
  • Feedback
  • Environmental complaints
  • Incident reports
  • On water boating concerns

NSW Phone: 13 12 36
Rest of Australia: (02) 9563 8556

Maritime Division Head Office, Rozelle Bay: 13 17 82

Commercial Vessels: NSW Phone 13 12 36 or Rest of Australia (02) 9563 8556

Crew Certification & Vessel Survey

Maritime Infrastructure: (02) 9563 8511 

Geospatial Services

Mapping Activities: (02) 9563 8821
Survey Activities: (02) 9563 8836

Sydney Harbour Commuter Wharves

For wharf maintenance and cleaning issues please email Commuter.Wharves@rms.nsw.gov.au

Maritime emergency contact numbers

Environmental: 13 12 36
Reporting water pollution

NSW Fisheries: 1300 550 474
Illegal fishing activity should be reported to your local fisheries office. If they are not available, phone 24 hour fisherman's watch: 1800 043 536

Water Police: 1800 658 784
Operation Neptune is a 24hr toll free number. Marine crime and information can be reported anonymously if requested.

Sydney Ferries: 13 15 00

Sydney Water: 13 20 90
Service difficulties and emergencies (24 hours)

Australian Maritime Safety Authority: 1800 641 792 or (02) 6230 6811

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