Phone contacts

 

General Enquiries

132 213

From Monday the Roads and Maritime Services call centre will offer extended hours as part of the transition to Service NSW, with customers now able to contact a customer service team member from 7am to 7pm on weekdays.

Customers are advised the contact centre will no longer operate on Saturday mornings, starting 28 June.

Online services, registries and Service NSW centres will continue to operate normally at the weekend.

Customers are encouraged to contact the 24 hour 13 77 88 Service NSW concierge service for any queries outside the normal operating times.

(7am-7pm, Monday to Friday)

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service 

  • TTY users phone 133 677 then ask for Roads and Maritime Services number you want.
  • Speak and Listen users phone 1300 555 727 then ask for Roads and Maritime Services number you want.
  • Internet relay users connect to the NRS then ask for Roads and Maritime Services number you want.

 

Heavy Vehicle Enquiries (7am-7pm, Monday to Friday)

 1300 364 847

Heavy Vehicle Inspection Station (HVIS) availability and bookings
Vehicle emissions management program enquiries and bookings
Breach Reports or Summons enquiries
Intelligent Access Program (IAP) Malfunction and Tampering reporting

 

NSW truck rest area road map (7am-7pm, Monday to Friday)

13 22 13 and dial 7

Traffic incidents and road conditions reporting

131 700

24 Hour Traffic Enquiry Line

  • Sydney and regional traffic reports
  • Traffic arrangements for special events
  • Current emergency information
  • F3 critical alerts pilot
  • F3 travel time pilot

132 701

Corporate and Regional Offices

131 782

Number plates

131 758

E-Toll (7am-7pm, Monday to Friday, 8.30am-noon Saturday)

You can also open and maintain an E-Toll account online

131 865

Other vehicle and licensing numbers

1300 360 782

  • Vehicle technical enquiries including Authorised Inspection Stations (Mon-Fri 8.30am-4.22pm)

1300 137 302

Transport Management Centre

131 700

  • Traffic incidents - crashes
  • Road conditions - delays, breakdowns, flooding, debris
  • Vehicles parked on clearways
  • Traffic signal faults
  • Damaged traffic signs, potholes, or other road conditions

 

Major Projects information line

1800 633 332

Traffic Control Training information line

1300 828 782

Environment hotline (7am-7pm, Monday to Friday)

To advise of an environmental incident or make a complaint about the environmental impact of Roads and Maritime Services' construction and maintenance activities. Complaints will be forwarded to the relevant Roads and Maritime Services officer.

1300 308 349

Mobility Parking Scheme hotline (7am-7pm, Monday to Friday)

To report abuse of the NSW parking scheme for people with disability.
(24 hours)

1300 884 899

International callers (outside Australia):

(7am-7pm, Monday to Friday, AEST)

+61 2 9903 2159

or

+61 2 8575 3159