Get a second and third eTAG free

27 Feb 2013

Get a second and third eTAG free for Sydney Harbour Bridge and Tunnel

Roads Minister Duncan Gay today announced Roads and Maritime Services will offer a second and third eTag for free before vehicle matching fees are introduced from 1 June 2013.

“From 1 June a vehicle matching fee of 55 cents will be introduced to cover costs of matching a photo of your number plates to your account, when people travel on the Sydney Harbour Bridge or tunnel without a valid eTag or video pass,” Mr Gay said.

“To get customers ready for the change, RMS will waive the usual $40 deposit fee on a second and third eTag to give customers one less thing to worry about when travelling in a different vehicle.

“Most toll road operators across Australia already charge similar vehicle matching or 'no tag' fees and from 1 June RMS will bring the Harbour Bridge and tunnel in line with other toll road providers.”

This fee has been on the M7 motorway for 8 years. More than 92 per cent of users already carry their tag when they travel on the Sydney Harbour Bridge and tunnel.

“Just like on public transport where you need to carry a valid ticket, from 1 June you need to carry a valid eTag or video pass when travelling on the Sydney Harbour Bridge or tunnel or incur a 55 cent vehicle matching fee,” Mr Gay said.

“Customers need to make sure their tags are in working order, if you believe your tag isn’t beeping or being read correctly, call 13 18 65 and RMS will replace your tag at no cost and refund the vehicle matching fee.
“If your valid tag is correctly mounted and has failed to read, you can be refunded the vehicle matching fee.

“Customers are reminded not to hold eTags up by hand– tags can fail up to 60 percent of the time when hand held and not mounted correctly.

“Additional brackets are available free from RMS through 13 18 65 or from a registry. “Customers should also ensure registration details are up to date at all times on their account.

“Motorcyclists are not affected by the 1 June changes in line with the Australian Toll Road Owners MOU Committee policy which exempts motorcyclists from any ‘no tag’ fees due to safety and tag mounting issues motorcyclists face when using E-tags.”

Information is available now at www.myetoll.com.au or by calling 13 18 65. All RMS customers will receive information about the changes in a mail out from early April before June implementation.

REMEMBER: Replacing your tag is free: Your eTag battery is designed to last at least 5 years. If you believe your tag may be faulty, call 13 18 65 and RMS will replace your tag, free of charge.

Mount your tag: Customers are reminded not to hold eTags up by hand– tags can fail up to 60 percent of the time when hand held and not mounted correctly. RMS provides free eTag brackets by calling 13 18 65 or from an RMS motor registry.

If you don’t hear the beep, call and let us know: Advise RMS your tag was correctly mounted in your car and it did not beep when crossing the Sydney Habour Bridge or tunnel.

Match your number plate to an eTag account or video pass and carry a valid tag with you As an account holder your vehicles and tag account will be connected and you won’t incur any matching or toll notice administration fees. Customers should ensure registration details are up to date at all times on their account.

View the original media releaase:
Get a second and third eTAG free for Sydney Harbour Bridge and Tunnel