Centralised photocard printing

To serve customers faster, Roads and Maritime Services and Service NSW are introducing a change to the printing of all photo cards.

This includes:

  • Driver licences (you will be issued with an interim receipt so you can continue driving)
  • Mobility Parking Scheme cards
  • NSW Photo Cards
  • Firearms, Security and Commercial Agents and Private Inquiry Agents licences

To help reduce the amount of time you spend securing a photocard, such as a licence, your new card will be posted to you at no extra cost.

All you need to do is bring in your paperwork. We will take your photo, complete your transaction and your card will then be delivered in the post, within 10 business days.

Frequently asked questions

General

  • Centralised printing is a new initiative, designed to improve efficiency and deliver service improvements across all of NSW Government.

    This is a more efficient way to do business and means you can complete your transaction faster and can get on with your day.

    Cost savings earned through centralised printing will enable Roads and Maritime and Service NSW to introduce a range of initiatives in the future that will make dealing with NSW Government easier and faster, including an increased focus on online transactions and new models of delivering face to face services.

  • Service NSW allows you to do more government transactions and access more government services in the one location.

    Service NSW encompasses a range of customer focused services including a single 24/7 NSW Government phone service (13 77 88), an easy to use website and a network of service centres with extended trading hours, to provide a one stop shop for multiple Government transactions.

    Initially Service NSW will provide transactions previously available at Roads and Maritime, Fair Trading, and Births, Deaths and Marriages. More transactions and services will be added in future.

    For more information visit the Service NSW website.

  • All cards requiring a photo will now be posted to you:

    • Driver licences (you will be issued with an interim receipt so you can continue driving - more information)
    • Mobility Parking Scheme cards
    • NSW Photo Cards
    • Firearms, Security and Commercial Agents and Private Inquiry Agents licences.
  • Cards will usually arrive within 10 working days.
  • If you haven’t received your photocard through the mail within 10 days, contact Roads and Maritime on 13 22 13.
  • Contact Roads and Maritime on 13 22 13 to update your address. Depending on how much time has passed since you applied for the photocard, it may be possible to redirect it to your new address.
  • When you apply for or renew your driver licence you will be given a paper receipt at offices that do not have photo licence printers. This driver licence receipt will act as an interim licence for one month or until your new licence arrives (whichever is first).

    If you lose your receipt you can go to a registry or service centre with relevant proof of identity documents. After validating your identity they will issue you with another receipt.

  • If you need to renew or replace your licence while you are temporarily overseas you can use the photo kit form. See Renewing a licence when out of NSW.

    Other card types cannot be delivered overseas or interstate.

  • States currently providing photo cards in this manner are:

    • Queensland
    • Western Australia
    • South Australia
    • Victoria
    • Tasmania

Driver and rider licences

  • When you apply for or renew your licence, you will be given a paper driver licence receipt. This receipt will act as proof of licence status for one month or until your new photo licence arrives (whichever is first).
  • Yes. The interim driver licence process is already in place for those registries without photo card printers and as a contingency to cover any printer breakdowns at other locations.
  • You can attend any registry or service centre and have another receipt printed. After validating your identity they will issue you with another receipt. There is no fee for a replacement receipt.
  • The interim licence receipt is valid for one month or until the new licence card is received (whichever is first).
  • Yes – you can renew your driver or rider licence up to six months before its expiry date.

NSW Photo Cards

  • Yes – Roads and Maritime sends a reminder notice approximately six weeks before the expiry date.
  • Yes – you can apply to have your NSW Photo Card reissued up to six months before its expiry date.

Boat licences

  • No. We do not print these licences onsite, so the process will not change – interim receipts will continue to be issued at the time of the transaction, and the licence card will be mailed at a later date.

Mobility Parking Scheme (MPS) cards

  • When you visit registry or service centre, you will no longer be required to hand in your old card when renewing your MPS permit (if the card has not expired). You can continue to use your existing card to access parking spaces and concessions until it expires or until the new card arrives whichever comes first. Once you have received the new card the old card will be rendered invalid and should be destroyed.
  • Yes – Roads and Maritime sends renewal notices approximately six weeks before the expiry date of Individual MPS permits. We encourage you to renew at least two weeks before expiry to allow sufficient time for your new card to be posted.
  • Yes – you can renew your Individual MPS card up to six months before its expiry date.
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