NSW Photo Card

The Photo Card is an alternative form of photo identification for people who do not hold a current NSW driver licence or any other form of photo identification, or who wish to have an additional form of photo id.

You can use it for a number of everyday services such as opening bank accounts or entering licensed premises.

From 1 March 2017 the Photo Card is available to all eligible customers including holders of current driver licences.

About the NSW Photo Card

The Photo Card is voluntary – you are not required to have one. If you don’t hold any other form of photo identification or if you would like to carry an alternative identification you may find the card useful.

The Photo Card shows your name, address, date of birth and photo. It’s valid for 5 years, or 10 years for eligible customers aged 21 years or over. Although the design is different, it’s the same size and has the same security features as a driver licence card.

Because the Photo Card has the same application process and security features as a driver licence, you can use it everywhere that accepts a driver licence as photo identification.

Eligibility

To apply for a NSW Photo Card, you must:

How to apply

Apply for a Photo Card by completing the Photo Card application form and visiting any service centre with your proof of identity documents.

Once you pay the fee (if required), your photo will be taken.

Depending on which location you attend, your card will either be handed over the counter, or posted to you.

Fees and concessions

See Fees for the current Photo Card fee.

You will pay lower fees if you apply for a Photo Card at the same time as you apply for your driver licence.

Active driver licence holders will pay a lower fee for a Photo Card.

Giving up your driver licence

Your first Photo Card will be issued free of charge if you are giving up your driver licence for one of the following reasons:

  • You decide you're no longer able to drive, or
  • You have been advised by your doctor to give up driving, or
  • You have failed an advanced age driving test, or
  • You have failed a Roads and Maritime medical examination.

The driver licence you are giving up must be current, or expired within the last 2 years.

After that, you’ll need to pay the fee for each new card you request, including renewals and replacements.

Concessions

A Photo Card is issued or replaced free of charge for:

  • Eligible concession card holders, including war widows
  • People who receive a Centrelink Carer Allowance
  • NSW Seniors Card holders.

Note: Eligibility for concession is validated electronically with Centrelink or the Department of Family and Community Services.

Refunds for new concession holders

If you become an eligible concession card holder, carer or NSW Seniors Card holder while you hold a valid Photo Card, you can apply for a pro-rata refund of the full fee you paid, if:

  • You became an eligible pensioner and your Photo Card was issued on, or after 17 December 2009. The refund will be back-dated to the grant date of the concession
  • You began receiving the Centrelink Carer Allowance and your Photo Card was issued on, or after 26 November 2012. The refund will be back-dated to the grant date of the allowance
  • You became a NSW Seniors Card holder and your Photo Card was issued on, or after 26 November 2012. Important: The refund will be calculated from the date you notify Roads and Maritime Services that you hold a Seniors Card.

Visit any service centre and take your concession card, Centrelink Carer Allowance or Seniors Card to apply for a refund. Your eligibility will be validated electronically with the relevant issuing authority.

Renewing your Photo Card

Your Photo Card is valid for 5 years, or 10 years for eligible customers aged 21 or over. Roads and Maritime will send you a reminder notice approximately 6 weeks before your card’s expiry date.

To renew your Photo Card you need to attend a service centre in person, so that your identity can be verified and a new photo taken.

You’ll need to complete a new Photo Card application form and provide your existing card, or other acceptable documents, as proof of your identity.

Once you pay the required fee (unless you’re eligible for a concession), your photo will be taken. Depending on which location you attend, your new card will either be handed over the counter, or posted to you. Your expired card will be invalidated and securely destroyed.

Your new Photo Card will expire 5 or 10 years from the date of reissue.

 

Replacing your Photo Card

If your Photo Card is lost, stolen, damaged or destroyed, you can apply for a replacement online, or by visiting any service centre. You'll need to pay the replacement fee unless you're eligible for a concession.

You can only order 1 replacement Photo Card online in a 12 month period.

If you apply in person, you’ll need to provide:

Once you pay the required fee (unless you’re eligible for a concession), your photo will be taken. Depending on which location you attend, your replacement card will either be handed over the counter, or posted to you.

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