Toll notices

Motorists are required by law to pay the toll and any associated administration charges when they drive on a toll road.

If you travel on a toll road without making an arrangement to pay the toll within 3 days, the toll recovery process will commence.

Toll recovery process

1. Toll Notice issued

A Toll Notice may be issued to the registered operator of the vehicle detected. The letter will request payment of the toll and either an administration charge (typically $10.00), or toll notice fee (typically $1.10) to recover the cost of collecting the toll in this manner. The lower toll notice fee applies if you pay the toll notice with a valid electronic tag account and tag number.

2. Final Toll Notice issued

If no action is taken to the first notice, a Final Toll Notice may be sent to the registered operator of the vehicle. The letter will request payment of the toll and an administration charge (typically $20.00) to recover the cost of collecting the toll in this manner.

3. Penalty Notice issued

A Penalty Notice may be sent to the registered operator of the vehicle if the toll is not paid in the time and manner permitted by the motorway. The fine for non payment of a toll exceeds $165.00.

4. Enforcement order issued

If the Penalty Notice is not settled in the time and manner specified, an Enforcement Order may be issued by the State Debt Recovery Office (SDRO). If this is not paid, the SDRO may instruct the Roads and Maritime Services to suspend or cancel your licence or registration. For more information on Enforcement Orders, visit the Office of State Revenue.

Civil Debt Recovery

Motorway operators may refer outstanding tolls and administration fees to a debt collection agency. Additional fees may be payable when this occurs.

Legal action can also be commenced as part of the civil debt recovery process. Be aware that legal costs incurred by the motorway operator can be ordered against you if they are required to pursue the debt using this method.

Lodge a Statutory Declaration

If you were not the driver of the vehicle when the toll was incurred, you can nominate another person by lodging a NSW Statutory Declaration (Individuals) (PDF, 48Kb) or NSW Statutory Declaration (Companies) (PDF, 48Kb).

Download a copy of the statutory declaration (individuals) (PDF, 48Kb)
Download a copy of the statutory declaration (companies) (PDF, 48Kb)

Completed NSW Statutory Declaration forms should be mailed at least 7 days before the due date on the toll notice to:

Toll Compliance Management
Locked Bag 5004
Parramatta NSW 2124

If applicable, you should also advise the relevant registration authority (eg: Roads and Maritime Services) of a recent purchase or sale of the vehicle.

Lodge an Objection

An objection must:

  1. Include a copy of the front of the toll notice or relevant details from the notice
  2. Include relevant details: include toll notice number on payment slip, registration number of the vehicle and state of registration, time, date, toll point, lane and direction of travel when the liability to pay the toll is alleged to have incurred
  3. Set out the grounds of the objection
  4. Be signed by the person lodging the objection.

Objections should be mailed to the address listed on the toll notice.

Postal addresses

Lane Cove Tunnel/Military Road E-Ramp, Eastern Distributor, Cross City Tunnel:

Locked Bag 5072,
Parramatta NSW 2124

Westlink M7:

Locked Bag 5002,
Parramatta NSW 2124

M2:

Locked Bag 2215,
North Ryde BC, NSW 1670

Sydney Harbour Bridge/Tunnel:

Locked Bag 5070,
Parramatta NSW 2124

M5 South West Motorway

PO Box 700
Moorebank NSW 1875
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