M5 Cashback Scheme

The NSW Government M5 Cashback Scheme allows NSW residents to claim back the value of tolls (excluding GST) paid while using a vehicle registered in NSW for private, pensioner or charitable use on the M5 South Western Motorway.

Eligibility

To participate in Cashback you need to open an electronic tolling account, register for Cashback and pay your M5 tolls using an electronic tag.

You can only claim Cashback if:

  • You are a NSW resident.
  • Your vehicle is registered in NSW for private, pensioner or charitable use. Trips made using government or business registered vehicles (including vehicles provided as part of a salary package), leased vehicles, rented vehicles, smash repair courtesy vehicles, car dealership loan vehicles, interstate registered vehicles or any other vehicle where business usage is shown on the registration papers, for example 'business general' or 'primary producer' are ineligible.
  • You have registered for M5 Cashback with your tolling provider.
  • You have paid M5 tolls using a NSW issued electronic tag.
  • You have submitted your claim within twelve months of the close of the Cashback quarter. Claims received more than 12 months after the close of each quarter will not be accepted.

Your eligibility for a Cashback rebate starts from the first day of the month in which you register for Cashback. M5 tolls paid before the date you register will not be refunded.

Registering for Cashback

You can register for Cashback at any time by contacting your electronic tag provider.

If you don’t have an electronic tag account, you can join one of the following providers who  participate in Cashback:

Please note, if you register for the Cashback Scheme, your vehicle may be photographed at the M5 toll plazas for audit purposes.

Claiming Cashback

RMS pays Cashback rebates on a quarterly basis.

There are two ways to claim Cashback:

1. Online: Login to your tolling account through your tag provider’s website and click on the Claim Cashback link. A secure RMS Cashback Online Claim site will appear in a new browser window. Follow the easy steps and submit your claim online.

2. Post: Send the transaction statements supplied by your tag provider that list your tollway usage and a completed Cashback claim form to the following address:

Roads and Maritime Services M5 Cashback
Locked Bag 3
Dubbo NSW 2830

Rebates

Online claims

Claimants will receive a rebate via Electronic Funds Transfer (EFT) into a savings or cheque account as nominated in the application submitted online.

Paper claims

For claims lodged via post, rebates are paid by Electronic Funds Transfer (EFT) into a savings or cheque account as nominated on the claim form or by cheque. Rebates cannot be paid into credit card accounts.

To ensure your rebates are paid by EFT, please complete the EFT section (section B) of the Cashback claim form. Whenever your banking details change you must complete the EFT section of the Cashback claim form.

Enquiries

For additional information about the M5 Cashback initiative, or to enquire about a lodged Cashback rebate, please contact RMS M5 Cashback Office on 1300 133 310 or email cashback@rms.nsw.gov.au.

To enquire about your electronic tolling account, tag violations, inoperative tags or to obtain copies of statements, change credit card details or name and address details you will need to contact your tag account provider. Refer to your account statement for contact details.

Frequently Asked Questions

How long must I wait for my rebate?
Online claims are processed within seven working days while paper claims are processed within 14 working days.

Can I have my rebate paid to my credit card account?
Rebates cannot be paid into credit card accounts.
If you lodge a claim online, the rebate payment will be via Electronic Funds Transfer (EFT) into a savings or cheque account.
Motorists submitting a paper claim have the option of receiving the rebate via a cheque or EFT.

Can I claim Cashback from other toll roads?
No, you can only claim Cashback on the M5.

Can I include cash receipts with my claim?
No, you can only claim tolls paid electronically using a registered electronic tag account.

Can I claim Cashback if I have a casual toll pass?
No, you can only claim tolls paid electronically with a registered electronic tag account.

Can I claim Cashback if I have a tag from a different State?
No, only NSW tag providers can facilitate M5 Cashback refunds.

Can I change personal information on my account, for example, my name or address when submitting an online claim?
No, you should advise your tag provider of any changes. Updated details are transferred electronically to the Cashback system at the end of each month.

Can I view my previous payments online?
No. Please contact the Cashback Office on 1300 133 310 if you need information on your previous payments.

Is GST refunded?
No, the rebate is less GST.

I made an error when I submitted an online claim.  Can I amend my claim online?
No, you need to contact the Cashback office on 1300 133 310.