Improving customer service for truckies

Wednesday 29 May 2013

Improving customer service for truckies

Minister for Roads and Ports Duncan Gay today announced the NSW Liberals and Nationals Government is making it easier for about 5,000 heavy vehicles to get their annual registration renewal inspection.

Several classes of heavy vehicles which were previously required to attend an RMS Heavy Vehicle Inspection Scheme (HVIS) site can now visit a Heavy Vehicle Authorised Inspection Station (HVAIS).

“This reform is yet another example of the NSW Government’s sharp focus on improving customer service and convenience for truck and bus operators,” Minister Gay said.

"These heavy vehicle operators used to have access to 180 inspection sites, now they will have the choice of about 900 HVAIS locations when they need to have their truck or bus inspected.

“This is a massive 400 per cent increase in the number of heavy vehicle inspection sites available in NSW.

"It will reduce inspection waiting times by dramatically increasing the number and choice of providers authorised to inspect heavy vehicles, especially in country NSW.

“I congratulate the NSW Road Freight Industry Council, which includes representatives from the Australian Trucking Association of NSW, NatRoad and the Livestock and Bulk Carriers Association of NSW for helping to encourage, develop and deliver this sensible reform,” he said.

Many rural and regional RMS HVIS sites operate on an itinerant basis, for only a few months of the year and can regularly get swamped with a large number of trucks in need of inspections.

HVAIS are generally repair businesses and will be available to carry out inspections during regular business hours, improving convenience for truck and bus operators.

Minister Gay said the changes apply to two axle rigid vehicles of more than 12 tonnes Gross Vehicle Mass (GVM) which are less than five years old and truck trailers with a GVM between 4.5 and 9 tonnes.

“For example, small to medium sized delivery trucks such as the Fuso Canter or N-Series Isuzu fall within the class of vehicle now able to access a HVAIS as does many pig and dog trailers.

“Small buses registered to an individual which are less than or equal to 4.5 tonnes GVM with 12 or less seats, including the driver, are also included.

“This is a common sense, practical reform that’s going to make life easier for truck and bus operators, in turn boosting productivity in country NSW,” Minister Gay said.

Operators whose trucks and buses met the criteria will be advised on their registration renewal certificate if they can use one of the new facilities.
The conditions section of the registration renewal notice will state ‘HVIS Exempt – HVAIS Insp. Required’.

Tow Trucks with TT plates will continue to be inspected at HVIS.
Vehicle operators can contact RMS’ Contact Centre on 13 22 13 or visit for more information.

Industry associations can contact RMS’ Heavy Vehicle Support Team on 1300 364 847.

  • Media: Marie Scoutas 0467 739 976

View the media release
Improving customer service for truckies (PDF) - includes list of key infrastructure investments and policy reforms to slash red tape the NSW Liberals and Nationals Government has delivered to help increase road freight productivity in NSW (and nationally) since April 2011.

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