Operators

Roads and Maritime Services is responsible for the regulation of passenger bus services, seating 13 or more people, in NSW. Some smaller buses may retain their current accreditation until their transition to the Point to Point Transport Commission or the introduction of the new Passenger Transport Regulation in the near future.

Applying for accreditation

See applying for bus and coach operator accreditation.

Registration & HVIS bookings

Public passenger vehicles require two Heavy Vehicle Inspection Scheme (HVIS) inspections each registration period:

  • The first inspection must be undertaken within three to six months of renewing registration
  • The second inspection must be undertaken no more than three months before the next renewal date

Public passenger vehicles are those accredited by Roads and Maritime, or vehicles that provide community or courtesy transport services.

Bookings can be made up to 12 months in advance. For more information on making a booking, please visit Inspections for Heavy Vehicles.

Driving in Kosciuszko National Park in snow season

Clause 43 of the Passenger Transport (General) Regulation 2017 requires the driver of a public passenger vehicle, whenever reasonably required to do so by Roads and Maritime Services, to undertake and satisfactorily complete (or pass an examination in respect of) a training course concerning the driving of public passenger vehicles in specified places, or in specified circumstances, or in both (for example, a course concerning the driving of public passenger vehicles in the Kosciuszko National Park during the winter).

The updated BOAS Accreditation Bulletin No 1.3 replaces the previous Bulletin No 1.2, issued in June 2018 ‘Driving a bus or coach in Kosciuszko National Park’. The amendments include an update to the relevant clause in the National Parks and Wildlife Regulation 2019 and contact details for training providers. View or download a checklist on what you need to know to drive and operate in the Kosciuszko National Park.

Vehicle maintenance plans

Clause 16 of the Passenger Transport Regulation 2007 states that the operator of a relevant service must have, and adhere to, a public passenger vehicle maintenance plan that is consistent with the maintenance standards of the manufacturer of the vehicles used to provide the service.

See BOAS Guideline Update 02 - Vehicle Maintenance Plans - includes list of bus manufacturers for more information.

Vehicle monitoring devices

The Road Transport Act 2013 details the requirements of fitment and the use of Vehicle Monitoring Devices (VMDs). To determine which heavy vehicles require a VMD, refer to the Act.

The NSW Vehicle Monitoring Device Exemption Order 2020 (NSW Legislation – Gazette)applies to a bus (and any driver or person responsible for the bus) which is used to provide a public passenger service that is conducted under a Passenger Service Contract between the accredited bus operator and Transport for NSW, and follows regular routes and timetables.

The NSW VMD Exemption Order 2020 remains in effect from now until 30 March 2023.

The order does not apply to operators of Long Distance, Tourist and Charter (LDTC) services. Operators of LDTC services are reminded that as a condition of your accreditation, you must maintain VMD records for all journeys undertaken irrespective of distance travelled. VMD records must be stored in continuous date order for at least three years.

Bus incident management

The bus operator guide and bus driver guide to managing critical incidents have been updated to include more detailed information and instructions. Refer to these guides and familiarise yourself with the correct procedures to prepare yourself in the event of a critical incident.

Bus operators are required to notify Roads and Maritime of relevant accidents and incidents as a condition of their accreditation, under Clause 88 of the Passenger Transport (General) Regulation 2017.

The online Bus incident management database has been created to allow operators to report details of notifiable incidents electronically:

Long distance, tourist and charter services

A long distance bus service coach is a public passenger service conducted according to regular routes, in which each passenger is carried for at least 40 kilometres.

A tourist bus service is a public passenger service which is either:

  • A pre-booked service designed for the carriage of tourists to destinations listed on a publicly available tour itinerary, or
  • A service designed for the carriage of tourists where all passengers have a common origin or a common destination (or both).

A charter bus service is a public passenger service in which a bus and the services of a driver are pre-booked to take passengers for an agreed fee, but only if:

  • The hirer is entitled to determine the route and the time of travel
  • All passengers' journeys have a common origin or a common destination (or both)
  • Individual fares are not payable by the passengers (either to the operator or the driver)
  • The service is not provided according to regular routes and timetables.

Long distance, tourist and charter bus services are essentially deregulated in they are not subject to the service contract regime. However, the following requirements do apply:

  • The service must conform to the service definitions specified in the Act
  • The operator must be accredited, and comply with the regulations and the accreditation conditions (including public and passenger safety requirements)
  • The driver must have a driver authority and comply with the regulations and the driver authority conditions.
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